The company culture at Lifetime uses shared physical activity—like group classes and training sessions—as a core team-building tool. This practice moves beyond typical corporate bonding, creating a deeper level of trust and shared values among colleagues, which they believe is invaluable in an increasingly remote world.

Involve people from outside the marketing team and across different demographics (e.g., Gen Z) in the content ideation process. Their diverse perspectives and awareness of different trends can surface novel ideas that marketing-focused teams might otherwise overlook.

A GSB receptionist's casual chats with alumni revealed the program's long-term "fine wine" value—a strategic insight that formal surveys often miss. This shows how empowering frontline employees to listen can uncover profound user truths.

Brainstorming cannot reveal the true friction in your customer experience. Following JetBlue's example, leaders must regularly become their own customers. This practice uncovers how high-level decisions inadvertently create flaws in the customer journey that are invisible from the boardroom.

Instead of waiting for top-down alignment, salespeople should take the initiative to bridge the gap with marketing. The most effective way to do this is by bringing marketing team members onto actual sales calls. This direct exposure to customer interactions is the fastest way to ensure marketing creates relevant and effective support materials.

Creating a genuine brand voice requires deep immersion, not just a brief. By spending months interacting with dozens of employees across all departments, a consultant can uncover the shared language and core truths that form an authentic, resonant voice.

Transform your customer base into a community by hosting exclusive meetups. This strategy builds a "culture machine" where customers feel like family, fostering loyalty and generating organic referrals without a hard sales pitch.

Lifetime's CCO argues that creative leaders should not become pure managers. He maintains his edge and leads by example by actively participating in the creative process, from logo design to app experience concepts. He believes any creative leader who doesn't "get their hands dirty" is less trustworthy and effective.

Encourage team members, not just founders or marketers, to build their personal brands by publicly sharing their learnings and journey. This creates an organic, multi-pronged distribution engine that attracts customers, top talent, and investors. It's a highly underrated and cost-effective go-to-market strategy.