The need for emotional connection isn't limited to consumer products. All software is used by humans whose expectations are set by the best B2C experiences. Even enterprise products must honor user emotions to succeed, a concept termed 'Business to Human'.

The ultimate PLG companies are consumer brands like shampoo, which sell on brand affinity, not commoditized features. As software becomes more commoditized, B2B companies must similarly build a strong brand theme that inspires users to associate with them, creating a more durable moat than features alone.

Before scaling paid acquisition, invest in a robust brand system. A well-defined brand DNA (art direction, voice, tone) is not a vanity project; it's the necessary infrastructure to efficiently generate the thousands of cohesive creative assets required to test and scale performance marketing campaigns successfully.

B2B marketing often assumes a sterile, professional-only mindset. This is flawed. The same person scrolling LinkedIn during the day also binges consumer entertainment at night. B2B content should embrace humor and personality, recognizing that you're always marketing to the same multifaceted human being.

The line between B2B and B2C user experience has vanished. Users expect the same seamless, elegant digital interactions in their professional tools as they get from consumer apps. A modern design system enables B2B companies to deliver this consumer-grade experience, even with complex product catalogs.

The era of linear, multi-step marketing funnels is over. Brands must now craft succinct, cohesive stories that are effective regardless of the order in which a consumer encounters them across channels (email, SMS, social). Each touchpoint must stand on its own while contributing to the whole narrative.

The traditional "one-to-many" broadcast model no longer delivers sufficient reach or engagement. Unilever now uses a "many-to-many" approach: the brand develops multiple message expressions, then activates creators to communicate them authentically to their respective audiences.

Unlike many private sector roles, a state CPO serves two distinct customer bases. They build B2C digital services directly for constituents while also developing a B2B platform-as-a-service to be adopted by other state agencies, requiring separate strategies for product marketing and adoption.

In a noisy market where brand recall requires 15-20 touches, the key to creating demand is not just a multi-channel presence (ads, outbound, PLG). The real superpower is ensuring the core brand promise and messaging are identical and consistent across all of them.