The buying committee is larger than just the key contacts sales engages. Hidden influencers, particularly in procurement, play a crucial role. If they have no brand awareness or trust in your company when the deal reaches their desk for final approval, they can single-handedly block it.
Avoid pursuing prosumer and enterprise motions simultaneously. The optimal sequence is to first build massive bottoms-up love and brand trust with individual users. This creates internal champions within target companies, providing crucial momentum and turning a cold B2B sale into a pull-based motion.
A major software vendor pitched a $50M deal directly to the DOE Chief of Staff, assuming top-level access was a shortcut. The pitch failed because they hadn't validated the need or built internal champions. High-level meetings are useless without foundational sales work proving a real problem exists for the organization.
Two clear red flags indicate a deal is at risk: relying on a single contact and having a close date not tied to a specific buyer deadline. To de-risk a deal, sales reps must engage multiple stakeholders (multi-threading) and anchor the timeline to the buyer's critical business needs.
By proactively asking about potential deal-killers like budget or partner approval early in the sales process, you transform them from adversarial objections into collaborative obstacles. This disarms the buyer's defensiveness and makes them easier to solve together, preventing them from being used as excuses later.
The design of your business case sends a powerful signal. A document covered in your company's branding screams "sales material" and is perceived as biased. Instead, use a plain white page with the customer's logo and list the internal buying team as the author to make it feel like an internal, co-created document.
Effective multi-threading isn't just about engaging multiple customer stakeholders. It also means strategically deploying your own team members—like founders, product experts, or engineers—at key moments. This "team sport" approach builds buyer confidence and de-risks complex enterprise deals.
Successful ABX programs are not just about generating pipeline. They should be framed as an extension of the brand's purpose into the buying group's journey. This shifts the focus from chasing short-term transactions to building authentic, long-term relationships and trust.
Without customer logos for social proof, pitching features is ineffective. Lead messaging with operational insights gathered from lower-level employees inside the target account. Frame the conversation around improving concrete metrics like costs, risks, and speed, using phrases like, "Here's what your team is telling us..."
While difficult to attribute directly, strong brand recognition provides critical "air cover" for sales teams. When prospects already know who the company is, sales reps can skip the introductory explanation and focus immediately on selling the solution. This shortens the sales cycle and increases the effectiveness of outreach, justifying brand investment.
In the final deal stages, a sales manager's most effective move isn't to go over their rep's head to the executive. Instead, they should proactively contact procurement to "grease the skids" and ensure a smooth process, positioning themselves as a helpful resource.