Instead of replacing top performers, AI should be used to do work humans physically cannot. Salesforce targeted a backlog of 100 million 'orphan leads,' using an AI agent to work through 8,000 dormant leads in three weeks. This generated $500,000 in pipeline that would have otherwise been zero.

To discover high-value AI use cases, reframe the problem. Instead of thinking about features, ask, "If my user had a human assistant for this workflow, what tasks would they delegate?" This simple question uncovers powerful opportunities where agents can perform valuable jobs, shifting focus from technology to user value.

Most companies are not Vanguard tech firms. Rather than pursuing speculative, high-failure-rate AI projects, small and medium-sized businesses will see a faster and more reliable ROI by using existing AI tools to automate tedious, routine internal processes.

The next frontier for AI in product is automating time-consuming but cognitively simple tasks. An AI agent can connect CRM data, customer feedback, and product specs to instantly generate a qualified list of beta testers, compressing a multi-week process into days.

The effectiveness of agentic AI in complex domains like IT Ops hinges on "context engineering." This involves strategically selecting the right data (logs, metrics) to feed the LLM, preventing garbage-in-garbage-out, reducing costs, and avoiding hallucinations for precise, reliable answers.

Vercel's CTO Malte Ubl suggests a simple method for finding valuable internal automation tasks: ask people, "What do you hate most about your job?" This uncovers tedious work that requires some human judgment, making it a perfect sweet spot for the capabilities of current-generation AI agents.

Instead of focusing on foundational models, software engineers should target the creation of AI "agents." These are automated workflows designed to handle specific, repetitive business chores within departments like customer support, sales, or HR. This is where companies see immediate value and are willing to invest.

Before diving into SQL, analysts can use enterprise AI search (like Notion AI) to query internal documents, PRDs, and Slack messages. This rapidly generates context and hypotheses about metric changes, replacing hours of manual digging and leading to better, faster analysis.

The paradigm shift with AI agents is from "tools to click buttons in" (like CRMs) to autonomous systems that work for you in the background. This is a new form of productivity, akin to delegating tasks to a team member rather than just using a better tool yourself.