IT is a perpetual cycle of creating new features (and thus new problems) and then troubleshooting them, often at inconvenient times. The seamless experience of a simple app like TikTok masks immense, layered complexity that requires constant maintenance and problem-solving.
Treat advanced AI systems not as software with binary outcomes, but as a new employee with a unique persona. They can offer diverse, non-obvious insights and a different "chain of thought," sometimes finding issues even human experts miss and providing complementary perspectives.
For EdTech startups, pivoting from D2C to B2B school sales is challenging, with long sales cycles. However, it creates a stickier business not subject to seasonal dips and, more importantly, provides equitable access to students in underserved communities, not just affluent families.
The effectiveness of agentic AI in complex domains like IT Ops hinges on "context engineering." This involves strategically selecting the right data (logs, metrics) to feed the LLM, preventing garbage-in-garbage-out, reducing costs, and avoiding hallucinations for precise, reliable answers.
The terminology for AI tools (agent, co-pilot, engineer) is not just branding; it shapes user expectations. An "engineer" implies autonomous, asynchronous problem-solving, distinct from a "co-pilot" that assists or an "agent" that performs single-shot tasks. This positioning is critical for user adoption.
A killer app for AI in IT is automating tedious but critical tasks. For example, investigating why daily cloud spend deviates by more than 5%. This simple-sounding query requires complex data analysis across multiple services—a perfect, high-value problem for an AI agent to solve.
The initial impact of AI on jobs isn't total replacement. Instead, it automates the most arduous, "long haul" portions of the work, like long-distance truck driving. This frees human workers from the boring parts of their jobs to focus on higher-value, complex "last mile" tasks.
A powerful, low-effort fundraising tactic is to maintain two investor update lists: one for current investors with full transparency, and a "dream investor" list. BCC your dream list on polished, highlight-reel updates showcasing strong traction and momentum, creating inbound interest without a formal ask.
A successful AI-powered "flipped classroom" aims for a counterintuitive outcome: increase student time on the platform while decreasing teacher time. By automating lectures and admin, the AI enables teachers to spend less time on the tool and more time on high-impact, one-on-one student interactions.