Ari Emanuel describes his leadership style as a "democratic dictatorship." This involves gathering diverse opinions from all levels of the operation to inform decisions, but ultimately retaining centralized authority to make the final call. This balances collaborative input with decisive leadership, crucial for managing fluid businesses.
Companies mistakenly bundle management with authority, forcing top performers onto a management track to gain influence. Separate them. Define management's role as coordination and context-sharing, allowing senior individual contributors to drive decisions without managing people.
Figma CEO Dylan Field applies a design process to leadership. For critical decisions, he intentionally explores multiple paths and their connections (divergence) before committing to one (convergence). He notes the key leadership skill is learning when to converge slowly for strategy versus quickly for execution.
Effective leadership in a fast-moving space requires abandoning the traditional org chart. The CEO must engage directly with those closest to the work—engineers writing code and salespeople talking to customers—to access unfiltered "ground truth" and make better decisions, a lesson learned from Elon Musk's hands-on approach.
Contrary to the popular advice to 'hire great people and get out of their way,' a CEO's job is to identify the three most critical company initiatives. They must then dive deep into the weeds to guarantee their success, as only the CEO has the unique context and authority to unblock them.
Effective long-term leadership isn't static; it's an 'accordion' that flexes between deep involvement and granting autonomy. This adaptive approach is key for different company seasons, knowing when to lean into details and when to empower the team to make 'foot fault' mistakes and learn.
For creative projects, founders should own the first 10% (ideation) and the final 10% (integration), delegating the middle 80% (execution). This framework, used by Steve Jobs with his design team, allows leaders to set direction and add their final touch without micromanaging the core creative process.
To scale his company Exit Five, the founder (the "Visionary") promoted his COO to CEO (the "Integrator"). This structure, from the book *Traction*, allows the creator to focus on ideas and content while the operator runs the business, manages the team, and implements processes.
At Crisp.ai, the core value is that the best argument always wins, regardless of who it comes from—a new junior employee or the company founder. This approach flattens hierarchy and ensures that the best ideas, which often originate from those closest to the product and customers (engineers, PMs), are prioritized.
Contrary to the popular bottoms-up startup ethos, a top-down approach is crucial for speed in a large organization. It prevents fragmentation that arises from hundreds of teams pursuing separate initiatives, aligning everyone towards unified missions for faster, more coherent progress.
Founders remain long after hired executives depart, inheriting the outcomes of past choices. This long-term ownership is a powerful justification for founders to stay deeply involved in key decisions, trusting their unique context over an expert's resume.