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Top decision-makers are often inaccessible. Instead of direct outreach, use a "multi-threading" approach by building relationships with 5-10 other people in their organization. These internal advocates can provide intelligence and eventually carry your message and credibility to the ultimate decision-maker, bypassing their usual defenses. This lengthens the sales cycle but is essential for large deals.
Instead of only targeting decision-makers, call lower-level employees. They are not prospects but sources of internal information ('narrators') who can provide specific data and stories. This insider knowledge makes your eventual pitch to a director or CFO far more compelling and credible.
In high-stakes ABM plays, a peer-to-peer model is highly effective. A message from your CTO to their CTO, or your CFO to theirs, carries more weight and builds trust more rapidly than a salesperson's outreach. This executive engagement should be a core part of the ABM strategy.
Instead of cold calling, ask a target executive for a 10-minute interview for an article you're writing on an industry topic. This non-salesy approach grants access, positions you as an expert, and initiates a relationship on collaborative, not transactional, terms.
The amateur sales question "Are you the decision-maker?" often elicits a defensive 'yes'. A more sophisticated and effective approach is to ask, "Who else is involved in the decision-making process?" This respects the contact's position while successfully mapping the buying committee.
Dedicate call blocks to connect with junior employees at a target account. The goal is not to book a meeting with them, but to gather intel on internal challenges and key players. Use this information to craft a hyper-personalized message for the actual decision-maker.
Rather than approaching executives first, prospect the individual contributors who will actually use your solution. By creating internal champions at the user level, you generate a 'gravitational pull' that brings you into executive conversations with pre-built support, making decision-makers more receptive to your message.
To break into target accounts, create a recurring internal meeting where reps list key contacts they're struggling to reach. The entire team then reviews the list and mines their personal and professional networks for connections. This collaborative approach uncovers non-obvious paths to key stakeholders, saving hours of cold prospecting.
In complex enterprise sales, don't rely solely on your champion. Proactively connect with every member of the buying committee using personal touches like video messages. This builds a network of allies who can provide crucial information and help salvage a deal if it stalls.
Securing executive buy-in is its own sales stage, distinct from champion agreement. Don't just repeat the demo for the boss. Use executive-level tactics like reference calls with their peers, exec-to-exec meetings to build relationships, or roadmap presentations to sell the long-term vision and partnership.
Bypass C-suite gatekeepers by interviewing lower-level employees who experience the problem daily. Gather their stories and pain points. Then, use this internal "insight" to craft a highly relevant pitch for executives, showing them a problem their own team is facing that they are unaware of.