Veteran CRO Carlos Delatorre prioritizes opportunities with complex products requiring a sophisticated sales motion. This environment allows him to leverage his expertise in building teams that can translate technical features into business value, create demand, and navigate internal customer politics, thereby making the market bigger.

The CRO, not product marketing, is closest to the customer and knows what they will buy. The product roadmap should be a collaborative effort driven by the CRO, who can directly tie feature delivery to ICP expansion and revenue forecasts. This creates accountability and predictable growth.

Quotas shouldn't be used as a false comfort to cover a revenue target. Instead, they should philosophically reflect the work's difficulty. Harder, strategic sales motions—like Figma's—deserve more achievable quotas (e.g., 3-4x OTE) to reward and retain top talent capable of that complex work.

Don't dilute a CRO's value—leadership, hiring, and customer-facing skills—by bogging them down with data analysis. Supplement their strengths with a dedicated RevOps person who manages the data, allowing the CRO to focus on high-leverage activities.

Scaling past $200M requires a CPO to think in terms of new revenue streams, business models, and financial growth levers like attach rates. They must partner with finance to model and drive business outcomes, not just ship product features.

While assessing people and process is important, a new CRO is ultimately hired to deliver a number. Their immediate priority must be to dig into the pipeline, understand the deals, and take ownership of the sales forecast. Missing the first forecast is a critical, often unrecoverable, mistake.

Having a CRO oversee both sales and marketing provides the CEO with a single person accountable for revenue. This structure prevents the common scenario where marketing hits its pipeline goal but sales misses its revenue target. It consolidates ownership of pipeline generation and closing under one leader.

In a scaling company, a CRO must balance hitting immediate targets with building for the future. An effective model is the 70/30 split: 70% of time is focused on closing deals and hitting the quarterly number, while the other 30% is invested in creating the repeatable processes required for the next growth phase.

Sales leaders should instill a long-game mindset, focusing on creating lifetime customers and sustainable revenue streams rather than just hitting immediate targets. This involves planting seeds that will generate revenue for years, not just months.