In a scaling company, a CRO must balance hitting immediate targets with building for the future. An effective model is the 70/30 split: 70% of time is focused on closing deals and hitting the quarterly number, while the other 30% is invested in creating the repeatable processes required for the next growth phase.
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The CRO, not product marketing, is closest to the customer and knows what they will buy. The product roadmap should be a collaborative effort driven by the CRO, who can directly tie feature delivery to ICP expansion and revenue forecasts. This creates accountability and predictable growth.
To achieve rapid growth without burnout, ruthlessly prioritize. Stop doing 90% of tasks and focus exclusively on the few initiatives that have the potential to 10x your business. Treat your focus like a laser that can burn through obstacles, not a wide light that diffuses energy.
Processes that work at $30M are inadequate at $45M. Leaders in hyper-growth environments (30-50% YoY) must accept that their playbooks have a short shelf-life and require constant redesign. This necessitates hiring leaders who can build for the next level, not just manage the current one.
The role of a CEO at the empire-building stage shifts from operations to allocation. An effective framework is to spend 40% of their time on attracting and retaining A-player talent, 40% on strategic capital allocation, and the final 20% on painting and reinforcing the long-term company vision.
Implement AI effectively by allocating 10% of your time to human-led strategy (ideation), delegating 80% to AI for repetitive execution (research, list building), and reserving the final 10% for human review and integration. This framework ensures human taste and vision remain central to the process.
A common failure mode for new CROs is attempting to create the sales playbook in isolation. Core pillars like ICP and value proposition are company-level decisions. The CRO's role is to be interdependent, facilitating this cross-functional creation process, not dictating it.
Effort is finite and yields linear returns (addition). To achieve exponential outcomes, focus on leverage (multiplication) through four key areas: Code (automation), Content (scalable media), Capital (money making money), and Collaboration (working with people). This shifts your focus from labor to force multiplication.
As companies grow from 30 to 200 people, they naturally become slower. A CEO's critical role is to rebuild the company's operating model, deliberately balancing bottom-up culture with top-down strategic planning to regain speed and ensure everyone is aligned.
A sales organization has truly scaled when leadership stops talking about individual deals and starts managing based on predictable capacity. This means knowing that a certain number of ramped sellers will predictably generate a specific amount of revenue each quarter, turning sales into a machine.
To balance execution with innovation, allocate 70% of resources to high-confidence initiatives, 20% to medium-confidence bets with significant upside, and 10% to low-confidence, "game-changing" experiments. This ensures delivery on core goals while pursuing high-growth opportunities.
