By 2028, the top CROs will be systems-first thinkers, not just human-capacity managers. They will likely come from technical backgrounds like growth, RevOps, or GTM engineering, not traditional sales paths. Their core skill will be designing an integrated GTM system that blends AI-native approaches with classic enterprise sales.

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Veteran CRO Carlos Delatorre prioritizes opportunities with complex products requiring a sophisticated sales motion. This environment allows him to leverage his expertise in building teams that can translate technical features into business value, create demand, and navigate internal customer politics, thereby making the market bigger.

Personio created 'Go-to-Market Engineer' roles within their Revenue Operations team. These individuals have a business background but are also data-driven and tech-focused. This hybrid role is crucial for successfully implementing AI solutions because they understand both business context and technical requirements.

The traditional product management skillset is no longer sufficient for executive leadership. Aspiring CPOs must develop deep expertise in either the commercial aspects of the business (GTM, revenue) or the technical underpinnings of the product to provide differentiated value at the C-suite level.

Selling foundational AI isn't a standard IT sale. It requires a dual-threaded process targeting the CTO, who builds the agents, and the CRO, who must monetize them. The key is educating the CRO to shift from selling seats against IT budgets to capturing value from larger headcount and outsourced labor budgets.

Companies are replacing traditional, siloed sales assembly lines with a centralized "GTM Engineer." This technical role uses AI and automation tools to build revenue systems, absorbing the manual research and prospecting work previously done by individual reps. This allows for rapid learning and scaling of creative ideas across the entire team.

AI requires senior marketing leaders to personally develop technical competencies. Simply delegating AI initiatives is a career-limiting move, as a new generation of marketers will soon combine creative strategy with deep technical 'growth architecture' skills and out-architect their campaigns.

The CMO role is evolving from a budget manager and task delegator to a systems architect. Future marketing leaders must design, implement, and manage integrated workflows where humans and AI collaborate effectively, blending operational efficiency with strategic oversight and creative judgment.

To build effective GTM automation, hire people who understand both the technology and the sales process. Vercel found success by transitioning its technical sales engineers—who were already former developers—into GTM Engineer roles. This ensures automated workflows are grounded in proven, real-world sales best practices.

In the AI era, marketing and growth roles are splitting into two distinct archetypes: the 'tastemaker' who has exceptional creative taste and intuition, and the 'engineer' who can technically analyze and orchestrate complex systems. Being average at both is no longer a viable path to success.

Rather than simply eliminating jobs, the rise of AI agents is creating a need for new, specialized roles. Positions like "Go-to-Market Engineer" and "AI Marketing Ops Specialist" are emerging to oversee, coach, and orchestrate these agents, signaling a transformation—not a reduction—of the GTM workforce.

The Future CRO Will Be a Systems Architect from a Technical Background, Not a Sales Leader | RiffOn