The most motivated employees ("freedom fighters") offer unparalleled commitment, but only if the company's mission is authentic. Unlike mercenaries (paid) or conscripts (obligated), they demand integrity and will quickly expose any disconnect between the stated mission and reality, making them a high-reward but high-maintenance talent segment.

Identifying a company's stated values is insufficient. WCM's research evolved to analyze the social mechanisms that reinforce desired behaviors, turning values into a "cult." They found that many companies espouse the same behaviors, but only the best have the rituals and systems to make them stick.

When leaders are stuck defining their organization's mission, this question forces a shift from generic goals like survival to tangible impact. It clarifies the unique value provided to customers and society, revealing a more motivating and authentic purpose beyond simply 'staying in business.'

Purpose isn't exclusive to high-status professions. Any job can become a source of deep purpose by connecting its daily tasks to a larger, positive impact. A NASA custodian can be "putting a man on the moon," and a parking attendant checking tire treads can be ensuring driver safety. Purpose is a mindset.

Stating that your company's purpose is to make a profit is not a compelling 'why' for employees or customers. A true purpose should be a unique identifier, like a thumbprint or DNA, that distinguishes the organization from all competitors who are also seeking profit.

Successful, long-standing organizations risk conflating their identity (how they operate, e.g., "active global investor") with their purpose (the ultimate mission, e.g., "maximize return"). Leaders must constantly challenge whether their established identity still serves the core purpose, avoiding decisions that merely preserve the status quo.

Canva's core mission is a "two-step plan": 1) build a valuable company and 2) do good. Crucially, this isn't a sequential plan for after an exit. They believe step one fuels step two (and vice versa), integrating purpose directly into the business model from day one.

To truly build a people-first culture, give the head of HR (rebranded as 'Chief Heart Officer' to change perception) more political clout and decision-making power than the Chief Financial Officer. This organizational structure ensures that employee retention and happiness are prioritized over pure financial metrics, leading to long-term stability and success.

A company’s true values aren't in its mission statement, but in its operational systems. Good intentions are meaningless without supporting structures. What an organization truly values is revealed by its compensation systems, promotion decisions, and which behaviors are publicly celebrated and honored.