Instead of passively monitoring communities like Reddit for brand mentions, Breeze's founder advocates for actively joining the conversation. This means responding directly to negative feedback and using it as a real-time tool to improve the business, fostering a more authentic and resilient brand.

A powerful LinkedIn strategy involves a two-part approach: use your main posts to share a contrarian or challenging point of view to capture attention and establish expertise. Then, in the comments section, remain unfailingly positive and supportive—even when disagreeing—to build relationships and goodwill.

Fear of negative feedback prevents many professionals from posting content. Reframe this fear by understanding the psychology of trolls. People who leave hateful comments are often in pain themselves, and lashing out is their way of seeking temporary relief. Their comments are a reflection of them, not you.

Reddit communities are quick to reject overt self-promotion and generic content. To succeed, marketers must operate as engaged community members first, providing thoughtful answers and genuine expertise to build credibility. Simply dropping links to articles or webinars will likely result in being ignored or banned from subreddits.

The most vitriolic critics of your startup are almost never successful founders. People 'in the arena' understand the struggle and offer constructive feedback. Detractors are often 'in the stands,' tearing others down because they haven't experienced the challenges of building something worthwhile.

Beyond tactical advice, a subtle but crucial YC teaching is the importance of being helpful to the community. The culture, reinforced by practices like "shout outs" for helpful batchmates, ingrains the idea that success is tied to being relentlessly resourceful for others, not just for oneself.

Facing a skeptical, older demographic, Spectora's founders built trust by taking a genuine interest in prospects' businesses and personal lives, actively avoiding product talk. This "anti-sell" strategy created a positive long-term impression, turning skeptics into fans and customers years later.

When a TikTok influencer misused and trashed her foundation, Bobbi Brown responded not with anger, but with a humorous video showing the correct application before mimicking the influencer's absurd method. This authentic, funny "clap back" went viral, quadrupling business and demonstrating how to handle criticism with brand-aligned humor.

A brand that tries to please everyone is memorable to no one. To build a truly strong brand, you must be willing to be disliked by some. Intentionally defining who your customer is *not* and creating polarizing content sharpens your identity, fostering a passionate community among those who love what you stand for.