The backlash transformed a standard ad campaign into a cultural phenomenon that generated 45 billion impressions. This massive earned media reach dwarfed competitor campaigns, demonstrating that provocative work—even with negative reactions—can deliver far greater ROI than a safe media buy.

Brands, especially in luxury, fear diluting their image with platform-native content. This fear is misplaced, as consumers are already defining the brand's perception through user-generated content at scale. Brands must participate to guide the narrative, as the "brand schizophrenia" they fear already exists.

Instead of reacting defensively to negative press, the team reframed the situation as an opportunity. This mindset shift led them to stick to their plan and amplify the campaign's reach by focusing on positive business signals, rather than apologizing or retracting.

Receiving negative or controversial feedback on social media indicates your work is opinionated and differentiated enough to provoke a reaction. Rather than a failure, this is a sign of market impact and having a distinct point of view.

Don't be deterred by criticism from industry peers. Zaria Parvez of Duolingo views it as a positive indicator. If marketers dislike your work but consumers love it, you're successfully breaking through the marketing echo chamber and connecting with your actual audience.

When Duolingo's Zaria Parvez made a controversial post, her CMO framed the misstep as a necessary learning experience. This cultural attitude towards risk-taking encourages the creative experimentation required for breakthrough social media, turning a potential firing into a valuable lesson on brand boundaries.

Brands, particularly in B2B, are often too serious and miss the power of humor. Laughter releases bonding hormones like oxytocin, creating an instant connection with an audience. It's a universal language that can dissolve conflict and make a brand more human and memorable.

Effective humor in a corporate setting identifies an insight the target audience universally agrees on but rarely discusses openly. Publicizing this shared secret, as Wiz did with its CISO toy store, creates a powerful sense of recognition and virality that traditional jokes cannot match.

A brand that tries to please everyone is memorable to no one. To build a truly strong brand, you must be willing to be disliked by some. Intentionally defining who your customer is *not* and creating polarizing content sharpens your identity, fostering a passionate community among those who love what you stand for.