Before committing resources to a proof-of-concept (POC), build a preliminary ROI case. If the potential return isn't substantial enough for the customer to reallocate budget or personnel, the deal is unlikely to close. This step prevents wasting both your and your customer's time on unwinnable evaluations.

For content without direct attribution, prove its value by systematically collecting qualitative feedback. Create a 'Trophy Room'—a document with screenshots of positive social media comments, Gong call mentions, and Slack messages—to tell a compelling story of impact beyond hard metrics.

PR professionals often feel their ROI measurement is weaker than other marketing channels. However, many business expenses (like boardroom TVs) face no ROI scrutiny. A well-measured PR campaign that tracks digital impact can demonstrate value more effectively than an average advertising campaign, challenging this internal bias.

The 'Mad Men' era of relying on a creative director's gut feel is obsolete. Many leaders still wrongly judge marketing creative based on their personal taste ('I don't like that picture'). The correct modern approach is to deploy content and use the resulting performance data to make informed decisions.

Before committing to a marketing channel like social media, ask yourself three critical questions. If you can't answer "yes" to whether you enjoy it, if it's delivering results, and if it aligns with your values, it's time to find an alternative. This framework simplifies complex marketing decisions.

To prove marketing's ROI, run geo-fenced ad campaigns targeted at a specific set of retail locations. By comparing sales in these "test" stores against a control group of similar stores, you can measure the direct, incremental sales lift caused by your creative, providing black-and-white accountability.

Stop planning creative and media buys simultaneously. Instead, post creative organically first. Then, exclusively allocate media spend to amplify the content that has already demonstrated strong consumer engagement, forcing creative to be effective on its own merit before receiving paid support.

Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.

To ensure continuous experimentation, Coastline's marketing head allocates a specific "failure budget" for high-risk initiatives. The philosophy is that most experiments won't work, but the few that do will generate enough value to cover all losses and open up crucial new marketing channels.