ROAS (Return on Ad Spend) is a vanity metric that can mask unprofitable customer acquisition. By focusing on POAS (Profit on Ad Spend), brands are forced to measure the actual profit generated from advertising, linking marketing directly to bottom-line health and avoiding the trap of 'growing broke'.

Stop planning creative and media buys simultaneously. Instead, post creative organically first. Then, exclusively allocate media spend to amplify the content that has already demonstrated strong consumer engagement, forcing creative to be effective on its own merit before receiving paid support.

Resident's team doesn't set fixed goals (e.g., "Meta must hit 200% ROAS"). Instead, they constantly evaluate channels relative to each other in real-time. This flexible approach allows them to dynamically shift budget to the most efficient platforms as market conditions change, maximizing overall yield.

To challenge managers' insistence on expensive Yellow Pages ads, Jim Clayton installed a dedicated red phone with a number used only in that ad. When the phone never rang, it provided undeniable proof of zero ROI, allowing him to cut the spend based on data, not opinion.

The marketing landscape evolves too quickly for long-term commitments. Locking into even a 12-month contract can trap you with an underperforming agency while wasting money. Insist on month-to-month agreements to retain flexibility and ensure the partnership remains effective and accountable.

Georgia Pacific built trust for marketing investments by bringing analytics and market mix modeling (MMM) in-house. This allowed them to not only highlight wins but also to act with credibility by quickly identifying and stopping underperforming tactics, demonstrating fiscal responsibility to leadership.

Instead of saying 'no' to partner requests for low-ROI activities like golf events, use data as an anchor. By presenting the past results (or lack thereof), the conversation shifts from a subjective refusal to an objective, collaborative effort to find more effective, pipeline-driving alternatives. This protects the relationship while enforcing financial discipline.

Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.

To learn a critical skill like ad buying, don't just hire an agency to do the work. Instead, pay them their full fee but mandate that all work is done on live calls where you control the computer mouse. They direct you, you execute, and you learn the skill firsthand.