True DEI measurement goes beyond representation metrics ('butts in seats'). It assesses whether diverse employees feel valued enough to contribute their unique cultural insights to core business functions, like marketing strategy, thereby directly impacting business outcomes.
Pinterest's CEO reframes the DEI debate by stating it is not in conflict with meritocracy, but a requirement for it. A system that isn't inclusive inherently limits its talent pool, making it less meritorious. By focusing on inclusion, Pinterest gained an "unfair share of great talent" and outperformed competitors.
Many companies focus only on growing revenue, which is an output. A high-performance culture focuses on the inputs: the personal and professional growth of its people. Investing in employees' skills, confidence, and well-being is what ultimately drives sustainable financial success, not the other way around.
Hiring for "cultural fit" can lead to homogenous teams and groupthink. Instead, leaders should seek a "cultural complement"—candidates who align with core values but bring different perspectives and experiences, creating a richer and more innovative team alchemy.
Instead of aiming for vague outcomes like "empowerment," start by defining the specific, observable behaviors you want to see. For example, what does "being data-driven" actually look like day-to-day? This focus allows you to diagnose and remove concrete barriers related to competency, accessibility, or social reinforcement.
Across three billion years and four stages of mind (molecule, neuron, network, community), intelligence has consistently advanced by diversifying its thinking elements. The most powerful minds at each stage are those with the greatest variety of components. This frames diversity as a fundamental, time-tested strategy for improving competence in any system, including organizations.
The common practice of hiring for "culture fit" creates homogenous teams that stifle creativity and produce the same results. To innovate, actively recruit people who challenge the status quo and think differently. A "culture mismatch" introduces the friction necessary for breakthrough ideas.
By adding resilience as a core hiring criterion, Pinterest naturally attracts diverse candidates from non-traditional backgrounds who have overcome adversity. This focus shifts hiring away from traditional signals of success, increasing diversity and bringing in employees who are better equipped for business challenges.
Abstract values like "celebrate diversity" are useless for driving behavior. A value is only effective if it's tangible enough to be used in a performance review. Instead, use an observable action like "include all perspectives," which you can coach and evaluate.
When leaders resist DEI on moral grounds, reframe it as a business necessity. Connect a diverse workforce to understanding and capturing untapped, diverse customer markets. This shifts the conversation from a perceived cost (subtraction) to a clear business gain (expansion).
Georgia Pacific successfully operationalized the ANA's SeeHer initiative by embedding its principles directly into their processes. Instead of being an optional add-on, accurate representation became a criterion in creative briefs, evaluations, and measurement, making it a non-negotiable part of daily work.