For businesses heavily reliant on email, adding SMS marketing is not just an incremental improvement. Data from MailChimp shows that customers see a 16.5x ROI multiplier after launching their first SMS campaign. This demonstrates the immense value of communicating with customers across different channels where they are ready to engage.

Conversational ads offer an unprecedented one-on-one channel for brands to interact with customers at scale. The resulting data—customer questions, complaints, and feedback—is a goldmine for product development and other business functions, potentially exceeding the value of immediate customer acquisition.

Instead of viewing them as separate efforts, businesses should link customer retention and acquisition. By unifying data to better re-engage existing customers via owned channels like email and SMS, brands increase lifetime value. This, in turn, reduces the long-term pressure and cost associated with acquiring entirely new customers.

Instead of a fixed post-signup offer sequence, MarketBeat's system analyzes 7-day performance data to determine which ad network or internal offer is paying the most. It then presents that top-performing offer first, maximizing immediate revenue from new subscribers.

MarketBeat's acquisition funnel doesn't stop at one email. It aims to get four opt-ins from a new user: a primary email, a secondary email (on Beehiiv), a phone number for SMS, and push notification consent. This multiplies communication channels and accelerates profitability.

Meta is directly addressing the long-standing issue of low-quality leads from its ad platform. New verification options, including requiring a work email or SMS confirmation, allow advertisers to filter spam and unqualified submissions. This improves lead quality, reduces wasted spend, and makes the platform more viable for B2B and high-value campaigns.

Email marketing delivers a powerful, unmatched return on investment, with industry figures suggesting up to a 40x return. A single strategic email can easily generate more revenue and direct results than weeks of consistent, effort-intensive social media posting, making it a highly leveraged channel.

Counterintuitively, SMS marketing is becoming the preferred channel for complex, multi-step sales like insurance, solar, and real estate. These industries require relationship-building and drip messaging over time, a process that sales-tech platforms are now automating effectively via text message.

Shift focus from the immediate cost of acquiring a lead (e.g., ad spend) to the potential long-term revenue lost. For service businesses with high customer retention, a single missed call can represent a decade or more of lost recurring revenue, justifying investment in immediate response systems.