Don't dismiss a channel like TV as unsuitable for direct response. By acknowledging the common user behavior of dual-screening (watching TV while using a phone), you can create innovative hand-offs like "send to phone" or QR codes. This turns a passive viewing experience into an interactive conversion funnel.

A major challenge for CDPs is proving value, as revenue is often attributed to the final channel (e.g., email provider). By integrating their own engagement and sending capabilities, CDPs can create a closed-loop system, directly attributing revenue to data-driven campaigns and clearly demonstrating ROI to CFOs.

Using phone, email, and social isn't merely about finding a channel that works; it's about becoming a known person. When a prospect has heard your voice on a voicemail and seen your face on LinkedIn, you are no longer an anonymous bot. This human connection dramatically increases the likelihood of a response, even if it's a polite 'no'.

Instead of viewing them as separate efforts, businesses should link customer retention and acquisition. By unifying data to better re-engage existing customers via owned channels like email and SMS, brands increase lifetime value. This, in turn, reduces the long-term pressure and cost associated with acquiring entirely new customers.

Email marketing delivers a powerful, unmatched return on investment, with industry figures suggesting up to a 40x return. A single strategic email can easily generate more revenue and direct results than weeks of consistent, effort-intensive social media posting, making it a highly leveraged channel.

Prospects rarely return calls from voicemails. The goal is to increase email reply rates. Leave a voicemail referencing your context, state you're sending an email to avoid phone tag, and ask them to reply there. This leverages one channel to boost another.

Stop measuring voicemail success by callbacks. Data suggests leaving a voicemail increases future pickup rates by over 25%. Furthermore, pointing the voicemail to an email you sent can triple the reply rate to that email, making it a powerful tool for multichannel prospecting.

Counterintuitively, SMS marketing is becoming the preferred channel for complex, multi-step sales like insurance, solar, and real estate. These industries require relationship-building and drip messaging over time, a process that sales-tech platforms are now automating effectively via text message.

Stop asking for callbacks in voicemails. Instead, use the voicemail as a brief 'bumper' to direct the prospect to a specific email you just sent. This tactic can triple email reply rates in a sequence by creating a multi-channel prompt for a higher-leverage channel.