Reducing the number of clicks is a misguided metric. A process with eight trivially easy clicks is better than one with two fraught, confusing decisions. Each decision burns cognitive energy and risks making the user feel stupid. The ultimate design goal should be to prevent users from having to think.

When faced with a decision we lack technical expertise for, like buying a used car, our brains substitute a simpler question: "Do I trust the person selling it?" The seller's character heavily influences our valuation of the asset, often more than a technical inspection.

Contrary to the belief that big B2B decisions are purely rational, they are more susceptible to biases. With infrequent, high-stakes purchases like enterprise software, decision-makers face greater uncertainty and are more likely to rely on mental shortcuts and biases like social proof.

Neuroscience research using fMRI shows that the brain makes a choice—like pressing a button—up to six seconds before the person is consciously aware of it. This highlights how profoundly hardwired our shopping behaviors are, often operating on an evolutionary autopilot completely outside our conscious control.

While metrics are important, great marketing is built on genuine human insight. The most resonant campaigns connect with deep human traits. This is why many top CEOs have backgrounds in the humanities, not just STEM; they excel at understanding people, not just algorithms.

Your promotional content must be immediately understandable to a distracted audience. If a 'drunk grandma' couldn't grasp your offer, it's too complex. Simplicity sells better than a superior product with confusing marketing because 'when you confuse, you lose.'

We are cognitively wired with a "truth bias," causing us to automatically assume that what we see and hear is true. We only engage in skeptical checking later, if at all. Scammers exploit this default state, ensnaring us before our slower, more deliberate thinking can kick in.

Extensive behavioral research on ad performance reveals a clear pattern: simplicity is superior. Creatives with multiple storylines, clutter, and excessive detail create cognitive load and reduce effectiveness. The best-performing ads feature a single, clear message that is easy for the human brain to process quickly.

Categorize decisions by reversibility. 'Hats' are easily reversible (move fast). 'Haircuts' are semi-permanent (live with them for a bit). 'Tattoos' are irreversible (think carefully). Most business decisions are hats or haircuts, but we treat them like tattoos, wasting time.