Samsung's impatient push to release the Galaxy Note 7 before the iPhone 7 resulted in dangerous battery flaws. This "fail fast" approach led to a global recall, tarnished the brand's reputation, and ultimately cost them customers and profits.
Deferring product innovation and design isn't just a cost-saving measure. It's an active business risk that leaves the gap between your current product and a better version open for a competitor to capture. Organizations often miscalculate this "risk of inaction."
Tesla's budget Model 3, a "fighter brand" designed to combat cheaper Chinese EVs, is likely to fail. These brands often end up cannibalizing the company's own premium products at lower margins and distracting from the core strategy, rather than hurting the intended competitor.
The decision to delay a product to fix a design flaw was easier because the team had recently killed another product that failed due to a weak value proposition. This painful, shared experience created organizational readiness to prioritize getting the product right over hitting an arbitrary deadline.
Rushing to market without data-driven pricing research is not being agile; it is a form of professional negligence. This approach prioritizes the appearance of speed over the sustainable creation of value, setting the product up for failure from day one.
Beyond massive upfront investment and high failure rates, the most uncontrollable risk in a blockbuster strategy is timing, or luck. A revolutionary product launched before the market is ready for it is functionally a failure, regardless of its quality or innovation.
The profit multiplier model, which licenses intellectual property, carries a significant risk of brand damage. When licensees release low-quality products, customers blame the original brand owner (e.g., Google for a bad Android phone), not the third-party manufacturer, tarnishing the core reputation.
The popular tech mantra is incomplete. Moving fast is valuable only when paired with rapid learning from what breaks. Without a structured process for analyzing failures, 'moving fast' devolves into directionless, costly activity that burns out talent and capital without making progress, like a Tasmanian devil.
Trust can be destroyed in a single day, but rebuilding it is a multi-year process with no shortcuts. The primary driver of recovery is not a PR campaign but a consistent, long-term track record of shipping product and addressing user complaints. There are very few "spikes upward" in regaining brand trust.
As the market leader, OpenAI has become risk-averse to avoid media backlash. This has “damaged the product,” making it overly cautious and less useful. Meanwhile, challengers like Google have adopted a risk-taking posture, allowing them to innovate faster. This shows how a defensive mindset can cede ground to hungrier competitors.
The brand launched a technically advanced "love of sleep" spray designed to promote intimacy. When consumers weren't ready for the concept, they discontinued it. This demonstrates a willingness to innovate ahead of the curve while also having the discipline to "fail fast" and move on without fear.