The best leaders act on incomplete information, understanding that 100% certainty is a myth that only exists in hindsight. The inability to decide amid ambiguity—choosing inaction—is a greater failure than making the wrong call.

Leaders often feel pressured to make quick decisions. However, in industries like life sciences where mistakes cost lives, true leadership vulnerability is admitting 'I don't know' and taking the time to gather more information. The right decision is often to wait.

Entrepreneurship is defined by making decisions with incomplete information. Most choices should be directional, reasoned from first principles. Only irreversible, "one-way door" decisions justify delaying action for more data collection, as you will never have complete data.

In today's rapidly changing tech landscape, waiting for perfect information is a recipe for failure. Cisco's CEO emphasizes the need for decisive action based on incomplete data. Leaders must operate with an "80% rule"—if you have 80% of the necessary information, make the decision and adjust course as you go.

True failure isn't making the wrong choice; it's making no choice at all. Gary Vaynerchuk advocates for rapid decision-making because mistakes are "information-rich data streams." Moving, even in the wrong direction, provides learning and momentum. Standing still provides nothing.

Agency leaders often delay decisions for fear of being wrong, creating significant opportunity costs and mental distraction. This paralysis is more damaging than the risk of an incorrect choice. Any decision is better than indecision because it provides momentum and learning, a lesson especially critical for small or solo-led agencies.

A founder's retrospective analysis often reveals that delayed decisions were the correct ones, and the only regret is not acting sooner. Recognizing this pattern—that you rarely regret moving too fast—can serve as a powerful heuristic to trust your gut and accelerate decision-making, as inaction is often the biggest risk.

The number one reason founders fail is not a lack of competence but a crisis of confidence that leads to hesitation. They see what needs to be done but delay, bogged down by excuses. In a fast-moving environment, a smart decision made too late is no longer a smart decision.

While success is celebrated publicly, some of the best leadership happens privately when a CEO makes the tough, candid call to shut down a program or company due to unfavorable data. This "truth-seeking" decision, often against their personal interest, is a hallmark of excellence.