AI enables a fundamental shift in business models away from selling access (per seat) or usage (per token) towards selling results. For example, customer support AI will be priced per resolved ticket. This outcome-based model will become the standard as AI's capabilities for completing specific, measurable tasks improve.

A16Z's Justine Moore observes that in the nascent AI creator economy, the most reliable monetization strategy isn't ad revenue or brand deals. Instead, creators are finding success by teaching others how to use the complex new tools, selling courses and prompt guides to a massive audience eager to learn the craft.

As AI drives the cost of content creation to zero, the world floods with 'average' material. In this environment, the most valuable and scarce skill becomes 'taste'—the ability to identify, curate, and champion high-quality, commercially viable work. This elevates the role of human curators over pure creators.

In a market flooded with generic, AI-generated content, depth has become the key differentiator. Audiences are tired of surface-level posts and now crave thoughtful, opinionated content. This makes original research and first-party data more valuable than broad distribution.

In categories like customer support, where AI can handle the vast majority of queries, charging per human agent ('per seat') no longer makes sense. The business model is shifting to be outcome-based, where customers pay for the value delivered, such as per ticket resolved or per successful interaction.

The dominant per-user-per-month SaaS business model is becoming obsolete for AI-native companies. The new standard is consumption or outcome-based pricing. Customers will pay for the specific task an AI completes or the value it generates, not for a seat license, fundamentally changing how software is sold.

Generative AI allows any marketer to quickly produce mediocre content. This saturation makes buyers more discerning and creates a significant opportunity for brands that invest in genuinely excellent, insightful content to stand out and build trust. Quality, not quantity, becomes the key differentiator.

The next major business model shift in software is from seat-based pricing to outcome-based pricing (e.g., paying per task completed). This favors AI-native newcomers, as incumbents will struggle to adapt their GTM and financial models.

In the age of AI, software is shifting from a tool that assists humans to an agent that completes tasks. The pricing model should reflect this. Instead of a subscription for access (a license), charge for the value created when the AI successfully achieves a business outcome.