AI enables a fundamental shift in business models away from selling access (per seat) or usage (per token) towards selling results. For example, customer support AI will be priced per resolved ticket. This outcome-based model will become the standard as AI's capabilities for completing specific, measurable tasks improve.

Disruptive AI innovations are counter-positioned against traditional seat-based SaaS pricing. Incumbents struggle to pivot because it would make them deeply unprofitable, spook investors, and require a complete cultural rewiring. This organizational inertia, not a technology gap, is their biggest vulnerability to AI-native startups.

Traditional SaaS companies are trapped by their per-seat pricing model. Their own AI agents, if successful, would reduce the number of human seats needed, cannibalizing their core revenue. AI-native startups exploit this by using value-based pricing (e.g., tasks completed), aligning their success with customer automation goals.

In categories like customer support, where AI can handle the vast majority of queries, charging per human agent ('per seat') no longer makes sense. The business model is shifting to be outcome-based, where customers pay for the value delivered, such as per ticket resolved or per successful interaction.

The dominant per-user-per-month SaaS business model is becoming obsolete for AI-native companies. The new standard is consumption or outcome-based pricing. Customers will pay for the specific task an AI completes or the value it generates, not for a seat license, fundamentally changing how software is sold.

OpenAI Chair Bret Taylor argues that the biggest hurdle for established software companies isn't adopting AI technology, but disrupting their own business models. Moving from per-seat licenses to the outcome-based pricing that agents enable is a more profound and difficult challenge.

AI tools aren't just making employees more efficient; they are replacing human labor. This allows software companies to move from cheap per-seat pricing to a new model based on outcomes, like charging per support ticket resolved, capturing a much larger share of the value.

The B2B software business model is evolving from licenses and subscriptions toward outcome-based pricing, where customers pay for successful task completion. While currently limited to measurable areas like customer support, this model represents the next major disruptive wave as AI makes more outcomes quantifiable.

AI is moving beyond enhancing worker productivity to completing entire projects, like drug discovery or engineering designs. This shift means software will be priced like a services business, based on the value of the outcome delivered, not the number of users with access.