The habit of emotional withholding isn't selective. When you consistently suppress feelings like sadness or anger, you also unintentionally stifle your ability to experience and express joy. Emotional health requires being open to the full spectrum of feelings, not just the negative ones.

A leader's emotional state isn't just observed; it's physically mirrored by their team's brains. This neurological "energy transference" sets the tone for the entire group, meaning a leader's unmanaged stress can directly infect team dynamics and performance.

Refusing to discuss fear and feelings at work is inefficient. Leaders must invest a reasonable amount of time proactively attending to team emotions or be forced to squander an unreasonable amount of time reacting to the negative behaviors that result from those unaddressed feelings.

Consultant Amy Lenker declines engagements on stress if a company isn't willing to work on trust first. She argues that without a foundation of psychological safety, any attempts to address stress are futile and won't be successful.

Conventional leadership advice suggests suppressing negative emotions. A more powerful approach is to reframe the intense energy behind feelings like rage or fear as a fuel to overcome obstacles, rather than a liability to be contained and hidden.

Forcing positivity on someone suffering invalidates their authentic feelings of fear, anger, and grief. This "toxic positivity" creates pressure to perform as a "graceful patient," preventing the honest conversations needed to process trauma and isolation. True support makes space for the "uglier aspects" of an experience.

Policies like Target's mandatory smiling rule create "emotional labor" that often fails as a customer service strategy. Customers can distinguish between a forced smile and genuine happiness. True customer satisfaction stems not from mandating emotions, but from creating a work environment where employees are genuinely content.

We often focus on managing negative emotions, but positive ones can be just as problematic. Joy can lead to unhealthy responses like entitlement or reckless celebration. The key is to accept all emotions and focus on crafting a healthy response, regardless of the feeling.

Negative comments and actions are disproportionately powerful, acting like "poison in our system." Research by relationship expert John Gottman indicates that a 5:1 ratio of positive to negative interactions is required to maintain a healthy emotional bank account with colleagues, reports, or family.