Anthropic developed an AI tool that conducts automated, adaptive interviews to gather qualitative user feedback. This moves beyond analyzing chat logs to understanding user feelings and experiences, unlocking scalable, in-depth market research, customer success, and even HR applications that were previously impossible.

As AI handles technical tasks, uniquely human skills like curiosity, empathy, and judgment become paramount. Leaders must adapt their hiring processes to screen for these non-replicable soft skills, which are becoming more valuable than traditional marketing competencies.

Countering the idea that AI sacrifices quality for speed, Honeybook's recruiting agent found four net-new, high-quality candidates the team had missed manually. The fifth candidate it found was one the team was already pursuing, validating the AI's quality and ability to augment human efforts.

Voice mode offers a more natural and effective way to practice for interviews than text-based AI. For best results, provide the AI with your resume and the job description for the role. This allows it to tailor questions, provide more relevant feedback, and simulate a real interview scenario.

Don't worry if customers know they're talking to an AI. As long as the agent is helpful, provides value, and creates a smooth experience, people don't mind. In many cases, a responsive, value-adding AI is preferable to a slow or mediocre human interaction. The focus should be on quality of service, not on hiding the AI.

While most focus on human-to-computer interactions, Crisp.ai's founder argues that significant unsolved challenges and opportunities exist in using AI to improve human-to-human communication. This includes real-time enhancements like making a speaker's audio sound studio-quality with a single click, which directly boosts conversation productivity.

To simulate interview coaching, feed your written answers to case study questions into an LLM. Prompt it to score you on a specific rubric (structured thinking, user focus, etc.), identify exact weak phrases, explain why, and suggest a better approach for structured, actionable feedback.

The most effective AI user experiences are skeuomorphic, emulating real-world human interactions. Design an AI onboarding process like you would hire a personal assistant: start with small tasks, verify their work to build trust, and then grant more autonomy and context over time.

A common objection to voice AI is its robotic nature. However, current tools can clone voices, replicate human intonation, cadence, and even use slang. The speaker claims that 97% of people outside the AI industry cannot tell the difference, making it a viable front-line tool for customer interaction.