While investing in brand is crucial for long-term growth, it cannot come at the expense of hitting immediate pipeline and revenue targets. A key CMO competency is to treat these numbers as non-negotiable while effectively negotiating with partners like sales to secure and protect a dedicated budget for awareness activities.
The key to justifying brand marketing isn't a perfect dashboard, but internal education. A marketing leader's primary job is to explain to the CFO and sales team that buying decisions are not linear and are influenced by multiple, often unmeasurable touchpoints over time.
To get C-suite buy-in for long-term brand investment, marketers should run small, ring-fenced test campaigns. By isolating a market segment and layering brand tactics on top of demand generation, you can demonstrably prove superior growth compared to a control group, de-risking a larger investment.
To ensure positive Return on Marketing Investment (ROMI), Autodesk's CMO uses a simple rule: a partnership must generate at least three dollars for every dollar spent. This financial discipline forces marketers to pursue only high-impact collaborations that act as a force multiplier for the brand.
A CMO was fired despite creating a $50M pipeline because it targeted the wrong customers who wouldn't renew or expand. Marketers can secure their roles and prove business impact by demonstrating how their efforts contribute to NRR, the company's true health metric.
To get buy-in from financial stakeholders, translate the 'soft' concept of brand love into hard metrics. Loved brands can command higher prices, maximize customer lifetime value, and reduce customer acquisition costs through organic advocacy, proving brand is a tangible asset.
To achieve true alignment with sales, product, and finance, marketing leaders should avoid marketing jargon and subjective opinions. Instead, they should ground conversations in objective data about performance, customer experience gaps, or internal capabilities to create a shared, fact-based understanding of challenges.
Shift the mindset from a brand vs. performance dichotomy. All marketing should be measured for performance. For brand initiatives, use metrics like branded search volume per dollar spent to quantify impact and tie "fluffy" activities to tangible growth outcomes.
A CMO's role extends beyond lead generation. By analyzing operational data, they can identify bottlenecks and opportunities, creating strategic alignment across marketing, sales, and operations to improve the entire customer experience and drive efficiency.
Position marketing as the engine for future quarters' growth, while sales focuses on closing current-quarter deals. This reframes marketing's long-term investments (like brand building) as essential for sustainable revenue, justifying budgets that don't show immediate, direct ROI to a CFO.
To create genuine alignment, CloudPay's CMO changed his personal KPI from lead volume to the dollar value of sales-ready pipeline, a number co-signed by sales. This makes marketing directly accountable for generating valuable opportunities and forces them to operate like sales.