As buyers increasingly use AI as a research partner, the uniquely human aspects of a brand—trust, relationship, and service—become the most critical competitive advantage. When AI can compare features and pricing, the human experience is what will ultimately sway the decision.
Instead of siloing brand and demand, view them as a unified function on a spectrum. The only difference is the scale of the audience, from mass market (brand) to a targeted market (demand). This reframes the relationship and encourages integrated thinking rather than creating separate camps.
Citing LinkedIn research, the speaker highlights a mere 16% overlap in target audiences between sales and marketing teams. This massive disconnect means 84% of marketing efforts and budget are wasted on prospects sales will never pursue, fundamentally undermining GTM efficiency.
The first step to humanizing a brand is not internal brainstorming, but conducting deep-dive interviews with recent customers. The goal is to understand precisely what problem they were solving and why they chose your solution over others, grounding your brand messaging in real-world validation.
True brand consistency isn't identical, cookie-cutter messaging. A human brand adapts its core narrative to the specific needs of different roles in the buying unit. Procurement requires facts and figures, while end-users or salespeople need to understand "what's in it for me."
Spending on brand awareness outside your ideal customer profile does more than waste budget; it creates demand you cannot supply. This educates and warms up potential buyers, effectively teeing them up for your competitors to acquire, turning your marketing spend into their lead generation.
To get C-suite buy-in for long-term brand investment, marketers should run small, ring-fenced test campaigns. By isolating a market segment and layering brand tactics on top of demand generation, you can demonstrably prove superior growth compared to a control group, de-risking a larger investment.