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  1. The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
  2. #769: Zoom CMO Kim Storin on why growth problems are often brand problems
#769: Zoom CMO Kim Storin on why growth problems are often brand problems

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX · Nov 17, 2025

Zoom's CMO reveals why growth problems are often brand problems and how to link brand investment directly to sustainable revenue and market share.

Performance Marketing Fails When It Operates in a Silo Without Brand Investment

Effective demand generation is a barbell, requiring strong top-of-funnel brand investment to create awareness and great bottom-of-funnel product marketing to convert interest. Viewing performance marketing as a standalone function and funding it in isolation is like "throwing money at a problem but not solving it."

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Prioritize Brand Distinctiveness Over Product Differentiation in Crowded Markets

While product differentiation is beneficial, it's not always possible. A brand's most critical job is to be distinctive and instantly recognizable. This mental availability, achieved through consistent creative, logo, and tone, is more crucial for cutting through market noise than having a marginally different feature set.

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Implement AI Horizontally Across Workflows, Not Vertically Within Functional Silos

To maximize AI's impact, don't just find isolated use cases for content or demand gen teams. Instead, map a core process like a campaign workflow and apply AI to augment each stage, from strategy and creation to localization and measurement. AI is workflow-native, not function-native.

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Frame Marketing's Value by Defining Its Role as Driving Future Revenue, Not In-Quarter Sales

Position marketing as the engine for future quarters' growth, while sales focuses on closing current-quarter deals. This reframes marketing's long-term investments (like brand building) as essential for sustainable revenue, justifying budgets that don't show immediate, direct ROI to a CFO.

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Zoom's Example Shows How Brand Ubiquity Can Hinder Portfolio Expansion

When a brand name becomes a generic verb (e.g., "a Zoom meeting"), it creates immense awareness but can also trap the brand in its initial product category. This makes educating the market about a broader portfolio of offerings a significant challenge, turning the brand's greatest strength into a double-edged sword.

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago

Ditch MQLs and Adopt Net ARR as Marketing's 'Holy Grail' Metric

The 'MQL death cycle' is over. Forward-thinking marketing organizations should align around Net Annual Recurring Revenue (Net ARR) as their ultimate measure of success. This metric, which combines new customer acquisition with retention, forces a focus on the entire customer lifecycle and proves marketing's contribution to sustainable business growth.

#769: Zoom CMO Kim Storin on why growth problems are often brand problems thumbnail

#769: Zoom CMO Kim Storin on why growth problems are often brand problems

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX·3 months ago