If you believe people are 'pushed' into buying via persuasion, capitalism seems amoral. If you see them 'pulling' solutions to unblock their own progress, the system appears inherently good. This simple difference in perspective on the micro-level transaction dictates your entire macroeconomic view.

The 20th-century view of shareholder primacy is flawed. By focusing first on creating wins for all stakeholders—customers, employees, suppliers, and society—companies build a sustainable, beloved enterprise that paradoxically delivers superior returns to shareholders in the long run.

Successful startups tap into organic customer needs that already exist—a 'pull' from the market. In contrast, 'conjuring demand' involves a founder trying to convince a market of a new worldview without prior evidence. This is a much harder and less reliable path to building a business.

Canva's core mission is a "two-step plan": 1) build a valuable company and 2) do good. Crucially, this isn't a sequential plan for after an exit. They believe step one fuels step two (and vice versa), integrating purpose directly into the business model from day one.

The current model of capitalism prioritizes profit above all. A more sustainable and just version would reorder the priorities: first, advance a greater cause; second, protect the people and places you operate in; and third, generate profit as the means to continue the first two indefinitely.

This reframes the fundamental goal of a startup away from a supply-side focus (building) to a demand-side focus (discovery). The market's unmet need is the force that pulls a company and its product into existence, not the other way around.

One-off volunteer days or CSR initiatives are superficial fixes that employees recognize as inauthentic. Purpose must be the core reason a company exists and be embedded in every decision, not treated as a separate, performative activity to boost public image.

A core investment framework is to distinguish between 'pull' companies, where the market organically and virally demands the product, and 'push' companies that have to force their solution onto the market. The former indicates stronger product-market fit and a higher potential for efficient, scalable growth.

If you struggle to feel your product directly serves a higher purpose, shift your focus. You can still create immense value and adopt a service mindset by solving your customers' adjacent problems—like making professional introductions or helping them find new employees.