When considering adding protein powder to its classic pecan log roll, Stuckey's was advised against it. For a heritage brand, changing a beloved recipe to chase a trend risks alienating its core audience and losing authenticity. Like Stacey's Pita Chips refusing to make a gluten-free version, some products should remain true to their original form.

A brand's history is a valuable asset. The most powerful ideas for future growth are often rooted in the brand's 'archaeology.' Reviving timeless concepts, like the Pepsi Taste Challenge, and making them culturally relevant today is often more effective than chasing novelty.

To drive repeat purchases for a durable product, Hedley & Bennett collaborates with diverse brands like the NFL and Grateful Dead. This strategy transforms a utilitarian apron into a status symbol and a form of self-expression, encouraging customers to own multiple versions that reflect their personal identity.

When building a brand, differentiate between long-term and short-term elements. The core purpose and emotional connection should be enduring. In contrast, functional and experiential benefits must be constantly refreshed to remain relevant as markets and consumer tastes evolve.

Enduring 'stay-up' brands don't need to fundamentally reinvent their core product. Instead, they should focus on creating opportunities for consumers to 'reappraise' the brand in a current context. The goal is to make the familiar feel fresh and relevant again, connecting it to modern culture.

Stuckey's, a nostalgic snack brand, wants to appeal to a new generation. The counterintuitive advice is to first double down on its existing, older customer base that already has brand recognition. Tapping out this core market is a more efficient first step than building awareness from scratch with a new demographic.

The first step in reviving a heritage brand like Chili's is to deeply research its history, founders, and original essence. This historical foundation provides the authentic DNA needed to build a relevant modern brand positioning, rather than inventing something new.

Achieving a brand status that commands a premium price is not a short-term project. It demands years, often decades, of consistent messaging and marketing investment to build the necessary emotional connection with customers. Most companies lack the patience and long-term vision for this.

When a 150-apron order failed to meet a deadline, founder Ellen Bennett gave the entire order away for free, despite not having the money. This costly move demonstrated integrity and extreme ownership, solidifying the customer relationship and reinforcing the brand's long-term values over short-term profit.