Enduring 'stay-up' brands don't need to fundamentally reinvent their core product. Instead, they should focus on creating opportunities for consumers to 'reappraise' the brand in a current context. The goal is to make the familiar feel fresh and relevant again, connecting it to modern culture.
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To truly change a brand's narrative, marketing's 'talking the talk' is insufficient. The product experience itself must embody the desired story. This 'walking the walk' through the product is the most powerful way to shape core brand perception and make the narrative shareable.
A brand's history is a valuable asset. The most powerful ideas for future growth are often rooted in the brand's 'archaeology.' Reviving timeless concepts, like the Pepsi Taste Challenge, and making them culturally relevant today is often more effective than chasing novelty.
Don't try to force customers to adopt new behaviors, like a boot-buyer purchasing sandals. Instead, focus on encouraging them to buy a second pair, a newer model, or an upgraded version of the product they already love. This audience-focused approach builds on existing loyalty and is far more effective.
To grow an established product, introduce new formats (e.g., Instagram Stories, Google AI Mode) as separate but integrated experiences. This allows you to tap into new user behaviors without disrupting the expectations and mental models users have for the core product, avoiding confusion and accelerating adoption.
A brand's strength can be measured by its "durability"—the permission customers grant it to enter new categories. For example, a "Nike hotel" is conceivable, but a "Hilton shoe" is not. This mental model tests whether your brand is defined by a narrow function or a broad customer relationship.
Strict adherence to brand cohesion often stifles creativity and results in subjective boardroom debates. Brands achieve more by focusing on creating relevant, timely content that resonates with their audience, even if it occasionally breaks established stylistic guidelines.
Framing content creation through a "legacy lens"—asking if a piece of work would matter if it were your last—fundamentally shifts the focus. It moves beyond tactical strategy ('what works') to core beliefs ('what's worth saying'), resulting in more meaningful and impactful communication.
Despite declining wine consumption among young people, Beatbox thrived by changing its product's positioning. It targeted beer's use cases—concerts, gas stations, casual settings—rather than competing with traditional wines. This proves that smart positioning can overcome negative category trends.
A brand's long-term health depends on leaders viewing themselves as stewards, not owners. This mindset allows the brand to have its own life, adapt, and evolve—much like a child growing into its own person—ensuring it can survive beyond the founder's direct control.
For a mature company like Square, the primary marketing challenge is not building awareness but correcting an outdated public perception. Many customers still associate them with their original 'little white reader,' unaware of the full product portfolio, requiring a strategy focused on education and perception shift.
