The true power of AI in marketing is not generating more content, but improving its quality and effectiveness. Marketers should focus on using AI—trained on their own historical performance data—to create content that better persuades consumers and builds the brand, rather than simply adding to the noise.

For its "Change the Compliment" campaign, Dove's team used AI to test and iterate through various scenarios to find the execution with the highest emotional impact. The core human insight came first; the machine was a tool to perfect the final delivery.

Marketers should use AI-driven insights at the beginning of the creative process to inform campaign strategy, rather than solely at the end for performance analysis. This approach combines human creativity with data to create more resonant campaigns and avoid generic AI-generated content.

Beyond just generating creative, the future of AI in CRM is using "agentic AI" to build better strategies. This involves agents that help define audience segments, determine the next best product or action, and accelerate the implementation of complex campaigns, enhancing human strategy rather than replacing it.

Effective AI moves beyond a simple monitoring dashboard by translating intelligence directly into action. It should accelerate work tasks, suggest marketing content, identify product issues, and triage service tickets, embedding it as a strategic driver rather than a passive analytics tool.

Go beyond simple prospect research and use AI to track broad market sentiment. By analyzing vast amounts of web data, AI can identify what an entire audience is looking for and bothered by right now, revealing emerging pain points and allowing for more timely and relevant outreach.

Leverage AI to analyze your year's worth of data to quickly identify top-performing content. AI can then go a step further by summarizing these top pieces or extracting key takeaways, creating new derivative content from your existing assets with minimal manual effort.

Creating "best of" content roundups is now easier with AI. Instead of manually sifting through data to find top performers, marketers can use AI to quickly identify popular content and even extract key summaries, significantly speeding up the creation process and enabling deeper insights.

To maximize AI's impact, don't just find isolated use cases for content or demand gen teams. Instead, map a core process like a campaign workflow and apply AI to augment each stage, from strategy and creation to localization and measurement. AI is workflow-native, not function-native.