Coaching requires shifting your style based on the learner's specific phase of skill acquisition. Following the Situational Leadership model, a coach must move from directing (low skill, high motivation) to supporting (growing skill, low confidence) and finally to delegating (high skill). A mismatch in style will fail.
A one-size-fits-all management style is ineffective. Leaders must practice 'situational leadership' by tailoring their approach to each team member's specific experience level and career goals. This means treating a senior employee differently from a junior one and focusing on the unique support each individual needs to grow and succeed.
Great mentors explicitly clarify whether a mentee seeks direct advice (mentoring) or guidance to find their own solutions (coaching). This distinction, along with mentee-driven goals, makes the relationship more effective and respects the mentee's agency.
Effective leadership isn't about one fixed style. It’s about accurately reading a situation and adapting your approach—whether to be directive, empathetic, or demanding. Great leaders know that leading senior executives requires a different approach than managing new graduates.
The "treat others as you want to be treated" mantra fails in leadership because individuals have different motivations and work styles. Effective leaders adapt their approach, recognizing that their preferred hands-off style might not work for someone who needs more direct guidance.
New leaders must transition from being the expert to being a coach. This involves letting your team struggle and even fail. Ask open-ended questions like, "When have you faced something similar before?" to build their problem-solving skills instead of simply giving them the solution.
Many leaders, particularly in technical fields, mistakenly believe their role is to provide all the answers. This approach disempowers teams and creates a bottleneck. Shifting from advising to coaching unlocks a team's problem-solving potential and allows leaders to scale their impact.
While intended to be motivational, the belief "If I can do it, so can you" is counterproductive. It wrongly assumes everyone shares the same starting point, running contrary to the core principle of effective coaching: meeting people where they are. This mindset prevents leaders from tailoring their guidance and truly developing their team's capabilities.
A coaching-based leadership style is valuable for engagement but can fail in ambiguity. When a team struggles to find a "red thread" connecting their work, the leader must switch from asking questions to providing a clear, assertive frame and setting direction.
Use the GROW model (Goal, Reality, Options, Way Forward) to structure coaching conversations. This simple set of question categories helps leaders guide their team members to find their own solutions, fostering independence and critical thinking without the leader needing to provide the answer directly.
Managers often enforce sales tactics rigidly without understanding the underlying principles. To be a true coach, a leader must grasp the 'why' behind every tactic (e.g., 'no demos on the first call'). This enables them to teach reps not just the rule, but also the context for when it's smart to deviate.