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Don't just rely on a supplier's quality control. To gain a deeper understanding and ensure parts meet your standards, design and build your own testing equipment. Then, provide these testers to your suppliers to use on their own lines, giving you direct insight into their process completeness.
At Rainbird, engineers build the first 'production intent' units for field trials themselves, on the actual assembly line. This serves two critical functions: it produces the necessary test units and simultaneously allows the engineering team to validate and debug the manufacturing process before scaling up.
A robust supply chain requires managing beyond your direct (Tier 1) suppliers. To ensure they can meet your growing demand, you must engage with their suppliers (Tier 2 and Tier 3) to identify and help solve their production constraints, effectively de-risking your own operations.
When sourcing manufacturers, Paul Vizzio prioritizes those who offer design feedback and work collaboratively. He finds this relationship is more valuable than securing the absolute lowest price, as it leads to a better, more manufacturable final product.
Toyota empowers any assembly line worker to pull a cord and stop production if they spot an error. While this seems costly, it's a strategic investment in quality. It prevents small problems from escalating into larger, more expensive downstream failures, ensuring a higher-quality final product.
Quality Control is more than a compliance function; it's a vantage point for understanding systemic process inefficiencies. By mastering QC workflows—from raw materials to product release—one can gain the deep operational insights needed to lead large-scale process improvements and even redesign entire manufacturing facilities.
Wild Rye's founder attributes success with overseas manufacturing to treating it as a long-term partnership, not a transaction. This was validated when her factory partners flew from China to her tiny Idaho office to express their belief in the brand and commitment to helping it grow, solidifying them as a genuine extension of the team.
You can quickly gauge if a manufacturing process was rushed into production by checking for in-process quality control measures. The absence of tools like vision systems or torque testers indicates a lack of thought given to measuring and controlling critical process parameters.
Paranoid about quality control with their first Alibaba supplier, Unbound Merino's founders flew to the factory for the initial production run. This seemingly inefficient act of being physically present built a strong personal relationship that became their primary safeguard for quality.
Founders in CPG should personally master the hands-on production of their product before outsourcing. This deep knowledge of the process is invaluable, equipping you to ask specific technical questions and properly evaluate a co-manufacturer's capabilities, ensuring quality is maintained at scale.
Beyond capturing more profit margin, vertically integrating your supply chain is a powerful defensive move. It mitigates the risk of key suppliers failing and disrupting your operations. By owning critical production and distribution components, you gain proactive control over quality, supply, and your company's stability.