Netflix's content strategy has adapted to the reality of dual-screen viewing. Realizing audiences are often on their phones, they produce shows that are easy to follow in the background. This involves constant plot "signposting" so a distracted viewer can look up and immediately understand what's happening.
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Instead of buying entire sports seasons, Netflix acquires single, high-impact events like a Christmas NFL game. This 'eventizing' strategy creates maximum buzz for a lower relative cost by turning content releases into unforgettable, can't-miss dates on the cultural calendar.
Netflix's top show, "Nobody Wants This," faces criticism for excessive, unnatural product placement—a form of "inshittification." Yet, it remains the #1 streamed show. This suggests that in the current attention economy, even negative buzz or a compromised user experience can successfully drive top-line engagement metrics.
Don't dismiss a channel like TV as unsuitable for direct response. By acknowledging the common user behavior of dual-screening (watching TV while using a phone), you can create innovative hand-offs like "send to phone" or QR codes. This turns a passive viewing experience into an interactive conversion funnel.
Despite competing with short-form content like TikTok, Ken Burns' long documentaries succeed because they are built on compelling storytelling. This challenges the myth of shrinking attention spans, suggesting instead that audiences demand more engaging content, regardless of its length.
Viewer attention wanes just a few seconds into a video. To combat this, content creators should strategically insert a 'pattern interrupt'—an unexpected pop-up, a quick call to action, or a visual distraction—around the six-second mark to jolt the viewer and retain their engagement.
To adapt to modern streaming audiences on Netflix, the 56-year-old Sesame Street brand is streamlining its content. The new strategy involves fewer characters and more music, demonstrating how even established media properties must evolve their core format to capture the attention of new generations on new platforms.
To grow an established product, introduce new formats (e.g., Instagram Stories, Google AI Mode) as separate but integrated experiences. This allows you to tap into new user behaviors without disrupting the expectations and mental models users have for the core product, avoiding confusion and accelerating adoption.
For 20 years, Netflix's identity was built on 'no ads, no live sports, and no big acquisitions.' Its recent reversal on all these fronts to maintain market dominance shows that adapting to new realities is more critical for long-term success than rigidly adhering to foundational principles.
The same technologies accused of shortening attention spans are also creating highly obsessive micro-tribes and fandoms. This contradicts the narrative of a universal decline in focus, suggesting a shift in what we pay attention to, not an inability to focus.
A story's core mechanic for engagement is not just emotion, but the constant betrayal of the audience's expectations. People are drawn to narratives, jokes, and songs precisely because they want their predictions about what happens next to be wrong. This element of surprise is what makes a story satisfying and compels an audience to continue.
