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Lloyd Blankfein learned during the financial crisis that appearances are deceiving. The most reliable predictor of performance under pressure isn't a tough persona, but a track record of having successfully navigated a previous major crisis. This is a critical filter for key leadership roles.

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During crises, Blankfein’s team ignored predictions about likely outcomes. Instead, they focused exclusively on identifying all possible (even low-probability) negative events and creating contingency plans. This readiness allowed them to react faster than competitors when a tail risk event actually occurred.

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