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Prioritize candidates who have navigated difficult situations. They learn more from tough times than from being at a constantly successful company where mistakes might be masked by overall growth. Adversity builds crucial problem-solving skills and resilience that are invaluable to a growing organization.
An internal data analysis at McKinsey revealed that resilience—specifically, having a setback and recovering—is a better predictor of making partner than perfect grades. The firm has changed its hiring process to actively screen for this trait.
Inspired by Shackleton's "hazardous journey" ad, frame difficult roles by being brutally honest about the challenges. This messaging acts as a filter, attracting candidates who are motivated by the struggle and the personal growth it promises, rather than deterring them.
The most promising hires are often high-agency individuals constrained by their current environment—'caged animals' who need to be unleashed. Look for candidates who could achieve significantly more if not for their team or organization's limitations. This is a powerful signal of untapped potential and resourcefulness.
To succeed in its proprietary sourcing model where the default answer is often "no," TA Associates specifically hires individuals who have overcome adversity. They believe this trait builds the necessary resilience and motivation to persist through constant rejection without losing drive.
In a fast-moving environment, Larroudé prioritizes hiring people who admit what they don't know rather than bluffing. They also seek candidates who, when in crisis, proactively look for solutions instead of panicking. These traits, combined with non-negotiable ethics, indicate success in a scrappy culture.
When evaluating senior candidates, don't view a failed entrepreneurial venture as a negative. It often indicates valuable traits like risk-tolerance, scrappiness, and resilience. These leaders have learned hard lessons on someone else's dime, making them potentially more effective in a new organization.
Counterintuitively, being brutally honest with candidates about the low odds of success is a powerful recruiting filter. It selects for mission-driven individuals who are mentally prepared for the inevitable tough cycles of a startup, ensuring they won't quit when things get difficult.
Actively recruiting entrepreneurs whose own ventures recently failed brings in smart, driven individuals with high ownership and a hunger to prove themselves. This is invaluable in the early, capital-constrained days when you need a team with a founder's DNA.
By adding resilience as a core hiring criterion, Pinterest naturally attracts diverse candidates from non-traditional backgrounds who have overcome adversity. This focus shifts hiring away from traditional signals of success, increasing diversity and bringing in employees who are better equipped for business challenges.
Beyond IQ and EQ, interview for 'Resilience Quotient' (RQ)—the ability to persevere through setbacks. A key tactic is to ask candidates about their proudest achievement, then follow up with, 'What would you do differently?' to see how they navigated strife and learned from it.