For B2B re-engagement, a highly effective subject line is "Are you still with [Company Name]?". This personalizes the email at scale by dynamically inserting the contact's employer. It grabs attention and prompts an open to confirm or update their status, successfully re-engaging them with your content or offers.

Instead of waiting for customers to churn, use AI to monitor key engagement metrics in real time (e.g., portal logins, link clicks). When a user shows signs of disengagement, trigger a personalized, automated nudge via SMS or email to get them back on track before they are lost.

Don't just track whether a prospect accepts your LinkedIn request; track the speed of acceptance. A quick response (within a day or week) indicates the person is active on the platform and more likely to engage with a follow-up message. A month-long delay suggests they are a less immediate or engaged prospect.

B2B marketers typically target corporate emails, which are transient. LinkedIn newsletters are often sent to a user's personal, long-term email address associated with their account. This provides a durable and direct line of communication to a highly-guarded inbox that is difficult to access through other means.

Unless actively job hunting, your 'About' section should not be a resume. Instead, write it from your ideal client's perspective, focusing on the problems you solve and the services you offer. This transforms your profile from a CV into a powerful sales tool.

Instead of viewing them as separate efforts, businesses should link customer retention and acquisition. By unifying data to better re-engage existing customers via owned channels like email and SMS, brands increase lifetime value. This, in turn, reduces the long-term pressure and cost associated with acquiring entirely new customers.

The highest predictor of customer retention is an early success. Use AI in your onboarding to ask new clients, "What's the fastest, smallest win we can create for you?" Then, use automation to build and deliver that specific solution, ensuring immediate progress and long-term loyalty.

Every business has a growth ceiling where new customer acquisition is completely offset by churn. No matter how many new customers you add per month, your business will stop growing once churn equals acquisition. Plugging this 'leaky bucket' is more valuable than pouring more water in.

The list of people who recently viewed your profile is a source of pre-qualified leads. Initiate contact with a personalized connection request based on a non-sales commonality (e.g., location). If they accept, follow up by offering value, not a sales pitch.