Eric Yuan didn't seek an empty market. He entered the "extremely crowded" video conferencing space after discovering that not a single user of existing tools like Skype or WebEx was truly happy. A market saturated with dissatisfied customers signals a massive opportunity for a better product.
In crowded markets, founders mistakenly focus on other startups as primary competition. In reality, most customers are unaware of these players. The real battle is against the customer's status quo: their current tools like spreadsheets, hiring a person, or using an old system. Your job is to beat those options.
A 'dam' represents pent-up demand where users are frustrated and merely 'coping' with the status quo. Introducing a 10x better solution, often via new tech, doesn't create demand; it bursts the dam, releasing a flood of customers who see it as a magical fix for a problem they already have.
When launching into a competitive space, first build the table-stakes features to achieve parity. Then, develop at least one "binary differentiator"—a unique, compelling capability that solves a major pain point your competitors don't, making the choice clear for customers.
In a competitive landscape, the winning long-term play isn't a marketing land-grab. The founder of Simple AI argues for focusing relentlessly on building the best-in-class product, as sophisticated buyers will compare options and choose the superior technology.
Zoom's initial messaging resonated because it bluntly addressed universal user frustration with existing tools. This simple, direct approach on billboards, combined with a freemium model that encouraged trial, effectively captured attention in a crowded market by speaking the customer's language.
Contrary to seeking 'blue ocean' opportunities, founder Donald Spann's strategy is to enter markets that already have competition. This approach validates that the service is necessary and has existing demand, reducing market risk. Success then comes from superior execution and differentiation.
The belief that you must find an untapped, 'blue ocean' market is a fallacy. In a connected world, every opportunity is visible and becomes saturated quickly. Instead of looking for a secret angle, focus on self-awareness and superior execution within an existing market.
A common misconception is that market size is fixed. However, as investor Alex Rampell notes, the market for a product executed exceptionally well can be orders of magnitude larger than for a merely adequate solution. Superior execution doesn't just capture a market; it dramatically expands it.
Instead of seeking untapped markets, Palta’s venture model targets large, competitive 'red ocean' categories with $100M+ ARR players. They then deploy superior products and aggressive capital to rapidly outmaneuver and capture market share from established incumbents.
Loom was founded on the observation that easy video sharing was ubiquitous in personal life but painfully complex at work. This gap between consumer-grade user experience and clunky enterprise tools highlighted a massive, latent demand. Entrepreneurs can find opportunities by bringing consumer ease-of-use to the workplace.