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Financial results are a lagging indicator. In the first 90 days, a new leader should focus on measuring and rewarding the adoption of new behaviors. This reinforces desired changes and builds momentum before results materialize, keeping the team motivated.
New managers often try to fix many small, visible problems. A better approach is to identify the single highest-impact change that can scale across the entire team. This creates a 10x impact instead of many small 2x impacts.
The slow start to the year can make ambitious quarterly goals feel unattainable early on, hurting morale. Instead, set smaller, achievable monthly goals for January, February, and March. This approach builds momentum and keeps the team motivated.
Shift focus from 'value' (a lagging indicator like profit) to 'utility' (a leading indicator of your team's capability). This fosters a proactive, "glass half full" perspective on what the organization can accomplish, rather than fixating on past results.
When starting a new partnerships role, resist the pressure to show immediate results. Spend the first 90 days on a listening tour with internal teams and external partners to identify systemic patterns and root causes, rather than applying superficial 'Band-Aid' solutions.
The conventional 90-day onboarding plan, where new leaders spend the first month on a "listening tour," is no longer viable. Today's tech environment demands that leaders build trust, make decisions, and show tangible outcomes within their first 30 days—shifting from observation to immediate action and impact.
Beyond strategy, a leader's core function is to set the organization's "metabolic pace." This means creating an environment where urgency and progress are the default. This pace not only drives execution but is a key factor in attracting and retaining top performers who are motivated by impact and momentum.
In a tough market, sales results slow down, which can demotivate a team that thrives on closing deals. To counteract this, leaders must shift their rewards. Instead of only celebrating wins, they should actively and publicly celebrate the consistent daily activities and behaviors that will eventually lead to success.
Combat the tendency for teams to ease into the new year by anchoring them around what must be completed in the first month. This creates a "fast start," builds early conviction in the annual plan, and prevents playing catch-up in February and March.
Real culture change doesn't happen because an executive reviews a dashboard once a year. It happens when managers practice small, positive behaviors every day. The focus should shift from large-scale measurement to enabling continuous, small-scale action, even if based on imperfect data.
Pendo's CPO argues that the first 90 days are a critical window for a new leader. You were hired to change things, so you must assess and act quickly on team or strategy adjustments. Delaying beyond this window leads to paralysis, as "no decision is also a decision."