Acknowledge that partners are time-poor and inundated with requests. The best enablement meets them where they are by creating easy, self-service experiences. Provide customizable collateral with pre-filled messaging and prescriptive guidance to eliminate friction and encourage immediate action.
Partners will inevitably find every flaw in your product, go-to-market strategy, and internal processes. Instead of viewing this as a nuisance, intentionally bring them in early to stress-test your systems and gather invaluable feedback before scaling your channel.
Don't treat partnerships as a magical fix. They are a scaling mechanism. If your core sales process, messaging, or product-market fit is weak, a partner channel will only magnify those problems across a wider audience, just as it would with your successes.
When creating partner marketing assets, avoid bespoke one-offs. Instead, build foundational tools that the partner with the fewest resources can use 'out of the box.' This ensures scalability, as more advanced partners can still adapt and customize the core components for their own needs.
The most effective partner marketing strategy isn't about getting partners to resell your product. Zendesk's Amy Avalos argues it's about enabling them to sell their own unique value, with your technology as the engine. This positions them as trusted advisors and strengthens their brand.
When starting a new partnerships role, resist the pressure to show immediate results. Spend the first 90 days on a listening tour with internal teams and external partners to identify systemic patterns and root causes, rather than applying superficial 'Band-Aid' solutions.