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To break silos and drive performance, companies can structure internal functions like marketing or IT as competing agencies. Product teams can 'hire' the internal department of their choice, creating a marketplace that forces support functions to operate with a P&L and be truly customer-centric.

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To avoid bureaucratic slowdowns at scale, Canva organizes its marketing team into small, empowered "swift boat pods." These teams can pursue impactful ideas with minimal friction and approvals, preserving a scrappy, experimental culture and preventing bureaucracy from stifling creativity.

Tencent employs a "horse racing" strategy, encouraging different internal teams to build similar, competing products. While chaotic, it's a deliberate management approach to spur innovation and find the best solution in nascent markets like AI agents, even if projects end up competing for the same internal resources.

To prevent its new mobile app from simply replicating its existing web platform, Irembo framed the mobile team's goal as competing with the web team. Their key metric was shifting user traffic from web to mobile for the same services. This created a competitive dynamic that forced innovation and differentiation.

To modernize her team, Ally's CMO designed a new structure based on core capabilities (Insights, Execution, Creative, Measurement) rather than traditional functional silos. This model, benchmarked against other high-performing organizations, creates clearer ownership and a more effective workflow.

To avoid biased prioritization, structure Marketing Ops as an independent unit rather than placing it under Demand Gen or a sales-led RevOps team. This allows Mops to be a neutral hub, prioritizing projects based on their impact on total company revenue, not just one department's goals.

The debate between being product-led vs. sales-led is a false dichotomy that creates friction. Instead, frame all functions as fundamentally 'customer-driven.' This reframing encourages product teams to view sales requests not as distractions, but as valuable, direct insights into customer needs.

Siphoning off cutting-edge work to a separate 'labs' group demotivates core teams and disconnects innovation from those who own the customer. Instead, foster 'innovating teams' by making innovation the responsibility of the core product teams themselves.

Block restructured from divisional GMs to a functional organization (Engineering, Product, Design) across all brands. This creates a single shared roadmap and forces alignment, enabling cross-unit collaboration that was difficult when incentives were siloed in separate P&Ls.

Break down silos by establishing a monthly leadership meeting between sales and marketing. This ensures marketing creates content that sales can use as valuable 'insights' for outreach, creating a unified revenue engine instead of two competing departments.

In the AI era, shift from silos like 'Demand Gen' to cross-functional pods focused on outcomes like 'Brand Relationship' or 'Product Delight.' This model, inspired by product development, aligns teams to solve specific customer problems and better integrates AI agents directly into core workflows.

Create Internal Marketplaces to Drive Departmental Innovation and Accountability | RiffOn