While remote sales works, it prevents leaders from developing intuition. John McMahon relies on reading a room—body language, handshakes, eye contact—to identify champions and enemies. This "gut feel" is a second processing engine that is nearly impossible to replicate over Zoom, making sales more difficult.

Instead of defaulting to one method, sellers should strategically choose the communication channel (phone, video, in-person) that offers the highest probability of success for the lowest investment of time, energy, and money for any given situation.

Most salespeople fear silence and rush to fill it, appearing insecure. By intentionally embracing silence, you reframe it as a tool. It signals confidence, gives the buyer critical time to process information, and, like a pause in a performance, can make them lean in and pay closer attention.

As AI floods the market with templated outreach, the most critical challenge for sellers is a decline in fundamental interpersonal skills. The ability to connect with a prospect authentically, without a script, is the key differentiator that builds the trust required to close deals in an overly automated world.

Sales is the ultimate human profession in the age of AI, but only if salespeople engage in real-time, synchronous conversations (phone, video, in-person). Relying on asynchronous methods like email is abdicating the human advantage to robots, which can perform those tasks better.

On video calls, avoid being a tiny person in the corner of the screen. Maximize your camera frame to take up as much space as possible. This conveys presence and confidence, showing the prospect you are actively engaged. Combine this with leaning in to listen to demonstrate active engagement visually.

Excessive excitement makes you seem needy and triggers sales resistance. Prospects interpret enthusiasm as a sign you're attached to the sale, causing them to become defensive. A calm, neutral demeanor is more effective for building trust early on.

Salespeople often adopt a higher-pitched, strained voice, believing it sounds more professional. However, listeners perceive this as inauthentic and untrustworthy, causing them to subconsciously disengage. True connection comes from a natural, relaxed tone, as your voice is an 'instrument of the heart' that reveals your genuine state.

In a remote setting, lack of responsiveness can quickly erode trust because colleagues cannot see if you are busy or overwhelmed. To mitigate this, lean into over-informing. Proactively communicate your status and acknowledge receipt of messages, even if you can't respond fully right away.