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  1. OnBase: Smashing Sales and Marketing Misalignments
  2. Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use
Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments · Nov 21, 2025

Karina Owens discusses transforming ABM from a tactic to a GTM strategy, using first-party data for ICP, and the power of human connection.

A Lack of Interpersonal Skills Is Now the B2B Seller's Biggest Challenge

As AI floods the market with templated outreach, the most critical challenge for sellers is a decline in fundamental interpersonal skills. The ability to connect with a prospect authentically, without a script, is the key differentiator that builds the trust required to close deals in an overly automated world.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago

Nominate Target Accounts for Industry Awards as a Unique ABM 'Give' Tactic

Move beyond standard direct mail. A powerful ABM 'give' tactic is to find and nominate individuals at your target accounts for awards within *their* own industry. This non-reciprocal gesture shows a genuine investment in their career success, building powerful brand affinity and goodwill.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago

Marketing Generalists Outperform Specialists by Speaking Multiple Cross-Functional Languages

Generalists' broad skillsets allow them to communicate effectively with sales, product, and rev-ops. This 'multi-lingual' ability is critical for gaining the buy-in necessary for complex strategies like ABM, giving them an edge over siloed specialists by getting them into more strategic conversations.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago

ABM Fails When Treated as a Tactic; It Must Be a Go-to-Market Operating Model

Many firms reduce Account-Based Marketing (ABM) to tactics like direct mail or targeted ads. True success requires treating ABM as a comprehensive go-to-market operating model. This means aligning the core sales process and strategy first, before implementing any technology or specific campaigns.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago

B2B SaaS Firms Leave 70% of Revenue on the Table by Stopping ABM at 'Closed-Won'

Most B2B SaaS companies stop ABM efforts after the initial sale, despite landing only about 30% of an account's potential revenue. The biggest growth opportunity lies in applying ABM strategies post-sale for customer expansion, which prevents a poor customer experience and captures significant untapped revenue.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago

Your True Ideal Customer Profile Is Hidden in Your Own CRM's Close-Won Data

Executive teams often create an ICP based on a 'wishlist' of big logos. The most accurate ICP is actually found by analyzing your first-party CRM data. Examining patterns across both close-won and close-lost deals reveals surprising truths about which customer segments are actually the best fit for your solution.

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use thumbnail

Ep. 574 | Customer-led growth, AI, and high-impact plays every B2B team should use

OnBase: Smashing Sales and Marketing Misalignments·3 months ago