Structured analysis works when you can theorize potential causes and test them. However, for problems where the causes are "unknown unknowns," design thinking is superior. It starts with user empathy and observation to build a theory from the ground up, rather than imposing one prematurely.

To empower your team, enforce the '1-3-1 rule' for problem-solving. Before anyone can escalate an issue to you, they must define the one problem, research three potential solutions, and present their single best recommendation. This forces critical thinking and shifts the team from problem-spotters to problem-solvers.

While studying cognitive biases (like Charlie Munger advises) is useful, it's hard to apply in real-time. A more practical method for better decision-making is to use a Socratic approach: ask yourself simple, probing questions about your reasoning, assumptions, and expected outcomes.

Frameworks are not an innate way of thinking but a tool developed out of necessity. They arise when you must reteach or reuse a complex thought process so often that you create mental shorthand to avoid re-deriving the decision set every time. It's about crystallizing a process for scalability.

To help your team overcome their own performance blockers, shift your coaching from their actions to their thinking. Ask questions like, "What were you thinking that led you to that approach?" This helps them uncover the root belief driving their behavior, enabling more profound and lasting change than simple behavioral correction.

An action-biased culture pushes us to solve problems immediately. A more sustainable approach is a three-step process: Uncover the underlying belief, Unpack why it exists and how it has served you, and only then Unblock by reframing it and taking new action.

When an employee presents a problem they should be able to solve, resist providing a solution. Instead, return ownership by asking, "What do you think you should do about that?" This simple question forces critical thinking and breaks the team's dependency on you for answers.

Focus on the root cause (the "first-order issue") rather than symptoms or a long to-do list. Solving this core problem, like fixing website technology instead of cutting content, often resolves multiple downstream issues simultaneously.

Employees are often either "inner-directed" (naturally ask why) or "outer-directed" (seek to please). Leaders can develop outer-directed staff by creating an environment where asking questions and showing one's thinking is explicitly rewarded over simply following orders, thereby overcoming their conditioned fear of making mistakes.