The human brain is wired to enjoy solving challenges. Asking "What puzzles would you like to solve?" sparks passion and ownership. In contrast, asking "What are your goals?" often elicits a feeling of obligation and a list of burdensome tasks, draining the work of its inherent meaning and excitement.

Nicolai Tangen, CEO of Norway's sovereign wealth fund, uses laughter as a litmus test for setting ambitions. He argues that if a team doesn't laugh when first hearing a goal, it's not audacious enough. The initial disbelief signals a truly transformative vision that stretches the organization's capabilities.

When an employee insists a goal is impossible, reframe the problem with an extreme hypothetical. Ask, "What would you do differently if I gave you a $10 million check to achieve it?" This question shifts their thinking from "Can I?" to "How would I?", forcing them to build a creative plan and revealing that the true barrier was belief, not capability.

The most promising hires are often high-agency individuals constrained by their current environment—'caged animals' who need to be unleashed. Look for candidates who could achieve significantly more if not for their team or organization's limitations. This is a powerful signal of untapped potential and resourcefulness.

Hormozi suggests that a lack of motivation often stems from goals being too small, not too big. The goal of breaking a world record and hitting $100M was so significant that it excited the team and justified the extreme effort required, whereas a more "realistic" goal might not have inspired the same commitment.

Labeling a goal 'impossible' is a defense mechanism that shuts down creative thinking. The framing 'it's impossible, unless…' bypasses this block. It acknowledges the difficulty while immediately prompting the mind to search for the specific conditions or actions that would make the goal achievable, turning a dead end into a brainstorm.

After surviving cancer, runner Nick Thompson unconsciously anchored his marathon time to his pre-illness performance for over a decade. He only broke this plateau when a coach helped him reframe his expectations. This shows perceived limits are often mental barriers that require an external catalyst or a conscious mindset shift to overcome.

The simple question "What motivates you?" can be a powerful filter. A Forterra leader was once told by a banking vice chairman that being motivated by "team mission" over money would make for a difficult finance career. This advice proved correct and became his favorite question to uncover a candidate's core intrinsic drivers.

Instead of telling an underperforming employee they can be better, ask what they believe their biggest possible accomplishment could be. This coaching approach helps individuals discover and own their potential, rather than having it dictated to them, leading to greater breakthroughs.