To effectively leverage AI, treat it as a new team member. Take its suggestions seriously and give it the best opportunity to contribute. However, just like with a human colleague, you must apply a critical filter, question its output, and ultimately remain accountable for the final result.
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Product managers should leverage AI to get 80% of the way on tasks like competitive analysis, but must apply their own intellect for the final 20%. Fully abdicating responsibility to AI can lead to factual errors and hallucinations that, if used to build a product, result in costly rework and strategic missteps.
The most powerful use of AI for business owners isn't task automation, but leveraging it as an infinitely patient strategic advisor. The most advanced technique is asking AI what questions you should be asking about your business, turning it from a simple tool into a discovery engine for growth.
Vercel designer Pranati Perry advises viewing AI models as interns. This mindset shifts the focus from blindly accepting output to actively guiding the AI and reviewing its work. This collaborative approach helps designers build deeper technical understanding rather than just shipping code they don't comprehend.
Treat advanced AI systems not as software with binary outcomes, but as a new employee with a unique persona. They can offer diverse, non-obvious insights and a different "chain of thought," sometimes finding issues even human experts miss and providing complementary perspectives.
Instead of viewing AI collaboration as a manager delegating tasks, adopt the "surgeon" model. The human expert performs the critical, hands-on work while AI assistants handle prep (briefings, drafts) and auxiliary tasks. This keeps the expert in a state of flow and focused on their unique skills.
Don't view AI tools as just software; treat them like junior team members. Apply management principles: 'hire' the right model for the job (People), define how it should work through structured prompts (Process), and give it a clear, narrow goal (Purpose). This mental model maximizes their effectiveness.
The most effective AI user experiences are skeuomorphic, emulating real-world human interactions. Design an AI onboarding process like you would hire a personal assistant: start with small tasks, verify their work to build trust, and then grant more autonomy and context over time.
GSB professors warn that professionals who merely use AI as a black box—passing queries and returning outputs—risk minimizing their own role. To remain valuable, leaders must understand the underlying models and assumptions to properly evaluate AI-generated solutions and maintain control of the decision-making process.
Standard AI models are often overly supportive. To get genuine, valuable feedback, explicitly instruct your AI to act as a critical thought partner. Use prompts like "push back on things" and "feel free to challenge me" to break the AI's default agreeableness and turn it into a true sparring partner.
The promise of AI shouldn't be a one-click solution that removes the user. Instead, AI should be a collaborative partner that augments human capacity. A successful AI product leaves room for user participation, making them feel like they are co-building the experience and have a stake in the outcome.
