When an employee can't articulate where they want to be in a year, it signals deep disengagement. It reveals they lack a personal vision, making it impossible for them to connect their daily work to a meaningful future, resulting in purely reactive performance.
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To understand a candidate's true drivers, ask them to walk through every major career decision they've made, from college choice to job changes. This narrative reveals patterns and motivations—such as status-chasing, financial incentives, or problem-solving focus—far more effectively than direct questions.
Different motivational drivers make certain workplace frustrations intolerable. An employee driven by 'contribute' is crushed by a lack of clarity on their impact, while one driven by 'trust' is stalled by a lack of agency and reliable systems.
Despite a billion-dollar engagement industry, engagement is at a 10-year low. The root cause is not a lack of perks but a fundamental feeling of insignificance, as few employees feel genuinely cared for or invested in by their workplace.
When an employee isn't meeting expectations, it's rarely due to lack of effort. It's typically because they don't know *what* to do, *why* it's important to the larger picture, or *how* to do it. Addressing these three points provides clarity and removes roadblocks before assuming a performance issue.
Without a clear connection to a 'why,' employees operate on autopilot, guided by subconscious beliefs formed before age 10. This manifests as mistrust, resistance to feedback, and quiet quitting, as the brain defaults to self-protection.
Employee 'stuckness' isn't vague; it can be diagnosed by identifying one of three specific gaps: a Clarity Gap (unclear impact), an Agency Gap (lack of control over one's work), or a Values Gap (misalignment with personal values).
The "frozen middle" describes a career stage where comfort and routine create an illusion of safety. This leads to autopilot behaviors and a failure to develop new skills, making individuals highly vulnerable to organizational change, restructuring, and skill obsolescence.
When evaluating talent, the biggest red flag is "hand-waving." If you ask a direct question about their area of responsibility and they can't give a crisp, clear explanation, they likely lack true understanding. Top performers know their craft and can explain the "why" behind their actions.
Instead of telling an underperforming employee they can be better, ask what they believe their biggest possible accomplishment could be. This coaching approach helps individuals discover and own their potential, rather than having it dictated to them, leading to greater breakthroughs.
Employees often feel frustrated when their manager doesn't make their job more interesting or proactively manage their career path. This is a flawed expectation. A manager's primary role is to ensure performance in the current job; you are the sole owner of your long-term career navigation and growth.
