When a company creates a dedicated 'innovation arm,' it indicates that innovation is not integrated into the core organization. True progress requires the entire company to be focused on moving things forward, rather than siloing the responsibility into a single, often ineffective, department.
Instead of hiring a traditional Head of Ops, Chapter hired an AI engineer for the role. This led to automating complex compliance and licensing workflows across 50 states, allowing the company to handle a workload that typically requires 50-60 people with a team of just one and a half.
Many assume the Department of Defense has the largest budget in the U.S. government. However, the Department of Health and Human Services (HHS), which includes Medicare and Medicaid, has a budget that is two times larger. This fact reframes the scale and financial importance of healthcare within national priorities.
To understand a candidate's true drivers, ask them to walk through every major career decision they've made, from college choice to job changes. This narrative reveals patterns and motivations—such as status-chasing, financial incentives, or problem-solving focus—far more effectively than direct questions.
Determining which doctors are in a given health plan's network is a notoriously difficult data problem with no single source of truth. Even the insurance carriers themselves only have about 50-55% accuracy. Solving this requires integrating multiple data sources and running machine learning models to weigh their reliability.
Minor details on a resume or profile can be powerful negative predictors. Chapter CEO Cobi Blumenfeld-Gantz flags candidates applying for tech roles with a yahoo.com email address, those who use the phrase "passionate about," or who have more than three sentences in their LinkedIn 'About' section.
Contrary to belief, Medicare isn't automatic. The government imposes lifetime penalties on those who delay signing up to prevent people from waiting until they are older and sicker. This forces younger, healthier 65-year-olds to pay into the system, ensuring the risk pool remains balanced and financially viable.
Creating a long-term career master plan is often counterproductive, leading people onto generic conveyor belts like consulting or banking. A better strategy is to consistently choose the best opportunity available at the moment. Optimizing for the right things in the short term allows for more powerful, organic compounding over time.
Estimates place Medicare fraud at 10-15% of all spending, a figure well over $100 billion per year. This staggering amount, which is more than half the Army's budget, highlights the massive financial drain and its pernicious downstream effects on the entire healthcare system, including rising costs and eroded trust.