Canva positions its data science team as a partner that empowers marketers with information, rather than a gatekeeper that stifles creativity. This allows the marketing team to remain focused on their core function and take big, creative swings that can't be fully measured upfront.

To avoid bureaucratic slowdowns at scale, Canva organizes its marketing team into small, empowered "swift boat pods." These teams can pursue impactful ideas with minimal friction and approvals, preserving a scrappy, experimental culture and preventing bureaucracy from stifling creativity.

The need for emotional connection isn't limited to consumer products. All software is used by humans whose expectations are set by the best B2C experiences. Even enterprise products must honor user emotions to succeed, a concept termed 'Business to Human'.

Rather than creating disparate events, Canva designs its annual "Canva Create" conference as a central brand moment with tailored tracks for different audiences like enterprise customers, educators, and creators. This "center of gravity" approach allows them to make the investment work harder and deliver a cohesive brand experience at scale.

To modernize her team, Ally's CMO designed a new structure based on core capabilities (Insights, Execution, Creative, Measurement) rather than traditional functional silos. This model, benchmarked against other high-performing organizations, creates clearer ownership and a more effective workflow.

The line between B2B and B2C user experience has vanished. Users expect the same seamless, elegant digital interactions in their professional tools as they get from consumer apps. A modern design system enables B2B companies to deliver this consumer-grade experience, even with complex product catalogs.

Block restructured from divisional GMs to a functional organization (Engineering, Product, Design) across all brands. This creates a single shared roadmap and forces alignment, enabling cross-unit collaboration that was difficult when incentives were siloed in separate P&Ls.

The traditional divide between B2B and B2C marketing is obsolete. Effective brands must speak to business and consumer audiences with the same authentic voice, bridging efforts to create a cohesive identity, much like how the NFL mothership brand supports individual team brands.

Direct-to-consumer (D2C) brands often excel at straightforward messaging and simple user journeys. B2B marketers should emulate this clarity. Complex B2B products often lead to jargon-filled copy and convoluted website flows, creating friction that a D2C mindset can help solve.